Customer Technical Support Specialist

Copyright Clearance Center (CCC); Rahway (NJ); Remote; USD 50,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Customer Technical Support Specialist to provide exceptional support to a diverse client base. This entry-level role offers a unique opportunity to work with cutting-edge technology and engage with respected organizations globally. You will leverage your communication skills and technical knowledge to resolve client inquiries effectively. Join a dynamic team that values innovation and collaboration, and take the next step in your career in a supportive environment that encourages professional growth.

Qualifications

• 1-3 years’ experience in customer-facing software support required.
• Strong aptitude for problem-solving and learning new technology.

Responsibilities

• Ensure quality handling and resolution of client inquiries.
• Research and troubleshoot technical issues for clients.

Skills

Customer Support

Problem Solving

Communication Skills

Technical Aptitude

Attention to Detail

Education

Bachelor's Degree in Technical Field

Tools

Salesforce

Windows OS

Mac OS

HTML

Job description

Join to apply for the Customer Technical Support Specialist role at Copyright Clearance Center (CCC)

2 months ago Be among the first 25 applicants

Join to apply for the Customer Technical Support Specialist role at Copyright Clearance Center (CCC)

The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses. This is a great opportunity for self-motivated professional with an aptitude for technology and a strong desire to work in a client-facing role. In this role, you will work with leading-edge software and support some of the most highly respected companies from a variety of industries around the world.

The selected candidate may work in our Danvers, MA headquarters, or work remotely in the Eastern time zone.

Compensation range: $50,000 - $55,000

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors .

What You Will Be Doing

• Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience
• Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise, and act as a global product resource to the Operations, Customer Service, and Implementation teams
• Use your knowledge of software and systems to assist customers with technical questions and issues
• Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary
• Complete customer-requested configuration changes within custom software solutions
• Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed
• Recognize, document, and inform the manager regarding trends in customer calls and emails
• Through empathy, compassion, and understanding deliver exceptional customer service at all times
  
  

Requirements

• 1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required
• Interest and ability to grow in the role to increase your product and technical knowledge to support more complex inquiries
• Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness
• Strong aptitude for problem solving, exploring, and learning new technology - is solutions oriented
• Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers
• Extraordinary attention to detail and follow-through along with the ability to multitask on a regular basis
• Consistently address complex client needs while demonstrating innovation and sound judgment in decision making
• A working knowledge of Windows and Mac operating systems as well as experience working with Salesforce, C#, and or HTML.
  
  

A pioneer in voluntary collective licensing , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

Referrals increase your chances of interviewing at Copyright Clearance Center (CCC) by 2x

Sign in to set job alerts for “Customer Technical Support” roles.

New York, NY $70,000.00-$75,000.00 3 months ago

New York City Metropolitan Area 1 week ago

New York, NY $145,000.00-$180,000.00 3 days ago

New York, NY $60,000.00-$85,000.00 3 months ago

New York, NY $60,000.00-$80,000.00 2 weeks ago

Product Support and Operations Specialist

New York, NY $65,000.00-$75,000.00 3 weeks ago

Sr. Manager, Customer Support Experience

Information Technology Help Desk Analyst

New York, NY $120,000.00-$150,000.00 2 months ago

New York, NY $130,000.00-$150,000.00 3 weeks ago

New York, NY $80,000.00-$115,000.00 3 months ago

Customer and Partner Solutions Engineer, Third-party Google Identity

Desktop Support Specialist I - Digital and Technology Partners - Monday - Friday 9am - 5pm Various Multiple Locations

Customer Support Specialist I - ES Division

Customer Support Specialist (9:00AM - 6:30PM EST)

Customer Technical Support Representative

New York, NY $67,000.00-$87,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.