Technical Support Specialist,

Baxter International Inc.; Raleigh (NC); Remote; USD 64,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

ESPP

Paid time off

Job summary

Baxter International Inc. is seeking a Technical Support Specialist in remote Care Communications to provide remote technical support for healthcare customers using Baxter technology solutions.

You will troubleshoot hardware, software, networking, and server issues, document findings, and collaborate with cross-functional teams to keep systems available. The role requires an Associate degree in IT or equivalent and 1+ years of remote support experience.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 1+ years of remote support experience in a technical environment.
• Experience with networking, servers, OS, and enterprise IT infrastructure.
• Knowledge of Windows Server, Active Directory, and RDP.
• Experience maintaining IT equipment such as routers, switches, firewalls, and printers.
• Familiarity with VPNs, wireless networks, routing, switching, and security.

Responsibilities

• Provide remote technical troubleshooting and issue resolution for Care Communications customers.
• Diagnose and support networking, servers, OS, and application-related issues.
• Document findings, steps, and resolutions per quality requirements.
• Manage support requests via phone, email, portals and other channels.
• Escalate complex issues to engineering or other teams when needed.
• Process service requests including parts, case creation, and system support activities.
• Participate in rotating weekday/weekend schedules to support 24/7 operations.
• Identify recurring problems and contribute to process and product improvements.

Skills

Remote troubleshooting

Networking

Servers

Windows Server

Active Directory

IT hardware

Documentation

Education

Associate degree in IT or related field

Job description

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your Role at Baxter

This is where you can make an impact.

As a Technical Support Specialist within Care Communications, you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server-related issues, document findings and resolutions, and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

What You'll Do

• Provide remote technical troubleshooting and issue resolution for Care Communications customers.
• Diagnose and support networking, server, operating system, telephony, and application-related issues.
• Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements.
• Manage support requests through phone, email, customer portals, and other support channels.
• Escalate complex technical issues to engineering, Research & Development, or other support teams when required.
• Process customer service requests including parts replacement, case creation, and system support activities.
• Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
• Identify recurring issues and contribute to process, product, and service improvements.

What You'll Bring

• Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience.
• 1+ years of technical troubleshooting experience in a remote support environment.
• Experience supporting networking, servers, operating systems, and enterprise IT infrastructure.
• Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies.
• Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations.
• Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $64,000.00 to $88,000.00. The above range represents the expected salary range for this position. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits At Baxter (except For Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.