Technical Support Specialist,

Baxter International Inc.; United States; On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical and dental coverage start day

ESPP

401(k) with company match

Flexible Spending Accounts

Educational assistance

Paid time off

Commuting benefits

Employee Discount Program

EAP

Childcare benefits

Job summary

Baxter International Inc. is seeking a Technical Support Specialist to deliver front-line support for infusion pumps, software, and connected technologies in healthcare settings.

You will manage cases, assist hospitals and clinicians, and ensure system uptime while collaborating with cross-functional teams. The role requires 1+ years in technical support, strong troubleshooting, Windows and networking knowledge, and experience with CRM/ticketing systems.

Qualifications

• 1+ years of technical support, help desk, desktop support, service desk, or technical call center experience.
• Experience troubleshooting computer hardware, software applications, operating systems, and connected devices.
• Working knowledge of Microsoft Windows operating systems and general computer networking concepts.
• Experience using case management, ticketing, CRM, or knowledge management systems.
• Experience utilizing Microsoft Office applications, including Outlook, Excel, and Word, to support daily work activities.
• Experience supporting customers via phone, email, or other service channels.
• Ability to work the scheduled 10:00 AM - 7:00 PM EST shift and participate in a rotating on-call schedule approximately every six weeks.

Responsibilities

• Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products.
• Troubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating procedures.
• Process, document, and manage customer cases, ensuring accurate updates, issue tracking, and timely resolution of support requests.
• Support Return Material Authorization (RMA) activities for devices requiring repair, replacement, or depot service.
• Guide customers through product setup, configuration, and operational issues related to Baxter infusion systems and software applications.
• Escalate complex technical issues to advanced support teams and collaborate with internal partners to drive resolution.
• Utilize support systems, Microsoft applications, knowledge management tools, laptops, tablets, and mobile devices to manage daily work activities.
• Maintain compliance with HIPAA, GDPR, and all applicable environmental, health, and safety requirements.

Skills

Technical troubleshooting

Customer support

Windows operating systems

Networking concepts

CRM / ticketing systems

Microsoft Office

Phone / email support

On-call scheduling

Education

High school diploma or GED

Tools

Ticketing systems

CRM systems

Knowledge management tools

Microsoft Office suite

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

As a Technical Support Specialist, you will provide front-line support for Baxter's infusion systems, software applications, and connected technologies used in healthcare environments. This is where you can make an impact by helping hospitals, clinicians, biomedical technicians, and IT teams quickly resolve technical issues involving equipment that supports patient care. In this role, you'll balance technical support activities with case management and ticket processing while partnering with customers to maintain system performance and uptime.

What You'll Do

• Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products.
• Troubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating procedures.
• Process, document, and manage customer cases, ensuring accurate updates, issue tracking, and timely resolution of support requests.
• Support Return Material Authorization (RMA) activities for devices requiring repair, replacement, or depot service.
• Guide customers through product setup, configuration, and operational issues related to Baxter infusion systems and software applications.
• Escalate complex technical issues to advanced support teams and collaborate with internal partners to drive resolution.
• Utilize support systems, Microsoft applications, knowledge management tools, laptops, tablets, and mobile devices to manage daily work activities.
• Maintain compliance with HIPAA, GDPR, and all applicable environmental, health, and safety requirements.

What You’ll Bring

• High school diploma or GED.
• 1+ years of technical support, help desk, desktop support, service desk, or technical call center experience.
• Experience troubleshooting computer hardware, software applications, operating systems, and connected devices.
• Working knowledge of Microsoft Windows operating systems and general computer networking concepts.
• Experience using case management, ticketing, CRM, or knowledge management systems.
• Experience utilizing Microsoft Office applications, including Outlook, Excel, and Word, to support daily work activities.
• Experience supporting customers via phone, email, or other service channels.
• Ability to work the scheduled 10:00 AM - 7:00 PM EST shift and participate in a rotating on-call schedule approximately every six weeks.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 - $61,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

US Benefits At Baxter (except For Puerto Rico)

Baxter offers comprehensive compensation and benefits packages for eligible roles.

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits

Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.