Housekeeping Supervisor

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, life and disability

Onsite clinics and pharmacy

401(k) retirement plan

Paid time off

Wellness programs

Uniforms provided and cleaning

Tuition reimbursement

Discounts on childcare

Discounts on fuel

Bus passes

Fitness membership

Job summary

Mystic Lake Casino Hotel is seeking a Housekeeping Supervisor to lead the housekeeping team, ensure hotel rooms and public spaces meet cleanliness standards, and support front desk operations with guest satisfaction. You will supervise daily cleaning objectives, train staff, and manage performance through coaching and reviews.

The role emphasizes guest service, safety, sanitation, and policy compliance within a fast-paced resort environment.

Qualifications

• 2-3 years experience in hotel or cleaning industry.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication with all staff and guests.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Supervise housekeeping team to meet cleanliness standards in rooms and public spaces.
• Interview, select, train and develop team members.
• Coach and evaluate direct reports through one-on-ones and reviews.
• Provide work direction and supervise daily cleaning objectives and housekeeping services.
• Ensure guest requests are followed up to maintain satisfaction.
• Monitor VIP guest requests and ensure timely, high-quality responses.
• Prepare maintenance work orders and ensure completion.
• Inspect guest rooms, hallways, and public areas for safety and cleanliness.

Skills

Leadership

Communication

Interviewing

Training

Coaching

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Are you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Housekeeping Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview: Supervise work activities of the housekeeping team to ensure hotel rooms and public spaces meet established cleanliness standards. Provide work direction, supervise daily cleaning objectives, inspect work and assist in the administration of housekeeping services. Ensure housekeeping team meets or exceeds expectations in the categories of: guest service, guest satisfaction, safety, sanitation and compliance with policies, procedures and department standards. Perform or assist with cleaning duties as necessary. Support and model the Purpose, Vision, and Values Statements of the SMSC Gaming Enterprise while leading with positivity in a fast-paced environment.

Empower Your Future: The Work You’ll Lead:

• Supervise work activities of the housekeeping team to ensure hotel rooms and public spaces meet established cleanliness standards.
  • Assist with interviewing, selection, training, and development of team members.
  • Manage performance of direct reports through one-on-ones, coaching, performance conversations and performance reviews.
  • Member of the Housekeeping Leadership Team, participating in team meetings.
• Provide work direction, supervise daily cleaning objectives, inspect work and assist in the administration of housekeeping services.
  • Give work direction to housekeeping team in the cleaning of hotel rooms, hotel public areas, the Tower Boardroom and the Spa.
  • Prepare efficient daily assignments by reviewing special requests and areas of concentration and coordinating team members to complete the assignments.
  • Manage guest room keys by: assigning designated room keys to team members,

    maintaining accurate records and ensuring security of the keys.

  • Manage guest room status by: working with the Front Desk team to verify room

    status, reporting status discrepancies, and prioritizing and updating status of checkout rooms.

  • Inspect guest rooms, hallways, service areas and hotel public areas for cleanliness,

    damage, supply levels, temperature and maintenance issues to ensure department

    standards are met.

  • Share results with team by recognizing achievements and coaching where

    improvement is needed.

• Ensure housekeeping team meets or exceeds expectations in the categories of: guest service, guest satisfaction, safety, sanitation and compliance with policies, procedures and department standards.
  • Follow up on guest requests to ensure guest satisfaction.
  • Actively monitor VIP guest requests and ensure responses are timely and high quality.
  • Thoroughly and quickly report guest satisfaction issues to department leadership.
  • Inspect supply inventory in storage areas and chemical closets to ensure compliance with predetermined levels and safety policies.
  • Maintain complete knowledge of correct use and maintenance of equipment, reporting safety hazards or maintenance issues for proper handling.
  • Prepare maintenance work orders and ensure execution through daily follow-up.
• Perform or assist with cleaning duties as necessary.
  • Assist in cleaning of guest rooms, hallways, service areas, hotel public areas and large cleaning projects.

Job Requirements:

• 2-3 years of experience in the hotel industry, cleaning industry or related field.
• Strong attention to detail and organizational skills.
• Basic proficiency with technology, including Microsoft Office: Word, Excel, and Outlook.
• Must be able to effectively communicate both verbally and in writing, with all levels of team members and guests in an attentive, friendly, courteous and service-oriented manner.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.