Technical Support Specialist

Global Business Transformation Solutions, LLC (GBTS); Portland (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Technical Support Specialist to provide on-site technology support at a client location in Portland, OR. The role requires a courteous, capable technician able to diagnose and resolve issues while coordinating with the client’s IT team.

Responsibilities include handling requests via phone, email, and service desk, assisting with video conferences and conference rooms, and maintaining hardware inventory.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1-year professional level work experience.
• Previous experience in a client service-oriented field preferred.

Responsibilities

• Operate a computer and provide on-site technical support with a courteous approach.
• Field incoming requests via phone, email, or service desk in a timely manner.
• Coordinate with client’s IT team as needed to resolve issues.
• Communicate clearly with client staff and internal teams about commitments and deadlines.
• Assist with conference room tech, video conferencing, and room setup.
• Support hardware inventory, monitor stock, and assist with site logistics.

Skills

Customer service

Multitasking

Attention to detail

Independent work

Education

High School Diploma

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity Solutions is seeking a qualified candidate for the position of Technical Support Specialist. The TS Specialist will provide on-site technology-related support services within our client location.

Responsibilities

• Ability to operate a computer in basic terms as well as coaching and troubleshooting for others
• Provide support for technical requests and flex services with a "can do" attitude and philosophy
• Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner
• Engage firm IT through the client’s IT team as needed.
• Accurately communicate with client staff and Opensity Solutions team members regarding commitments, deadlines, challenges, requests, etc.
• Assist with conference room support for technology, including video conferences
• Assist with managing the hardware inventory, monitor and distribute
• Maintain ongoing communications with all departments managed by Opensity Solutions, providing support as needed and requested by the Site Supervisor and/or site leadership
• Assist in other areas of the site, on an as-needed basis.

Job Requirements

• High School Diploma or equivalent
• Minimum of 1-year professional level work experience
• Previous experience in a client service-oriented field preferred
• Ability to multitask with attention to detail
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry or packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Excellent organizational skills
• Some travel may be required
• Strong initiative required; ability to work independently with minimal direct supervision

Schedule

Monday - Friday, 8:00am - 5:00pm

Compensation

The Compensation range for this role is 20.00 to 21.50 USD. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits package

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Inclusive workplace commitment

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Values

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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