Technical Support Specialist

Oxford Global Resources; Phoenix (AZ); On-site; USD 58,000 - 76,000; Full time

Benefits offered by this job

Supplemental medical

Dental coverage

Vision coverage

Life insurance

Disability benefits

401(k) Retirement Plan

Paid holidays

Paid sick leave

Job summary

Oxford Global Resources is seeking a systems evaluation professional to maximize computer system capabilities by testing software compatibility and recommending improvements. The role involves studying workload, loading software into production, and training users to maximize efficiency while maintaining security and records.

The candidate will evaluate vendor-supplied software, confirm objectives, and modify programs to meet standards.

Qualifications

• Experience diagnosing and solving complex system issues.
• Ability to present technical information to non-technical stakeholders.
• Track record of improving system performance and reliability.
• Familiarity with testing software compatibility and loading into production.

Responsibilities

• Evaluate compatibility of new programs with existing systems.
• Test expansions and capacity against workload and performance goals.
• Recommend courses of action to meet objectives and standards.
• Load software and establish necessary production commands.
• Train users to maximize effective use of hardware and software.
• Maintain system capability by testing components and documenting changes.
• Prepare user references and keep confidential information secure.
• Keep up with professional knowledge via education and networks.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software Testing

Network Design

Load Balancing

Vendor Relationships

Software Performance

Network Performance

Database Tuning

Job description

Summary

Maximizes computer system capabilities by studying technical applications; making recommendations.

Project Details

Evaluate system potential by testing compatibility of new programs with existing programs. Evaluate expansions or enhancements by studying work load and capacity of computer system. Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Place software into production by loading software into computer; entering necessary commands. Place hardware into production by establishing connections; entering necessary commands. Maximize use of hardware and software by training users; interpreting instructions; answering questions. Maintain system capability by testing computer components. Prepare reference for users by writing operating instructions. Maintain historical records by documenting hardware and software changes and revisions. Maintain client confidence and protects operations by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by accomplishing related results as needed.

Job Experience

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

Hourly Rate: 42-55

Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Oxford provides supplemental medical (we do not offer major medical), dental, vision, life, and disability benefit plans along with a 401(k) Retirement Savings Plan. Paid holidays based on eligibility and paid sick leave for applicable jurisdiction, as required.

Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.