Technical Support Specialist

Shamrock Job Page; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) Profit Sharing

Paid Time Off

Growth opportunities

Job summary

Shamrock Foods Company is seeking an IT Support Technician to provide critical 24/7 technical support for enterprise systems. You will triage service requests, guide response teams, and maintain user access across Shamrock Foods networks and applications.

Ideal candidates will have strong communication skills, problem-solving ability, and experience with Windows OS, Outlook and Microsoft Office. Some remote-site work and shifts may be required.

Qualifications

• Experience with DOS, Windows, Outlook and Microsoft Office.
• Strong critical thinking and problem solving abilities.
• High School diploma or GED; degree in CS preferred.

Responsibilities

• Answer, record, solve and track requests from users.
• Administer Shamrock Foods applications and support Windows/Microsoft systems.
• Evaluate, isolate and resolve hardware/software issues.
• Maintain user access to Shamrock Foods Enterprise Network and applications.
• Communicate technical information clearly to associates.
• Manage incidents/outages by directing resources to resolution.
• Perform daily operations tasks (system checks, reboots, reports).

Skills

Critical thinking

Problem solving

IT fundamentals

Communication skills

Typing speed

Education

High School diploma or GED

CS-related degree preferred

Tools

Windows OS

Microsoft Office

Outlook

Job description

The Support Team provides Technical support to over 2000 end users nationally for Shamrock Foods Company. This position will help support a 24/7 work environment. The associates responsibility is to use critical thinking skills to triage Service requests in addition to ensuring outages are prioritized over non critical issues. The Technician must systematically direct efforts, assist and manage outages amongst application teams to provide an efficient and swift resolution. The associate will also be expected to have outstanding communication skills, relaying information to end users while guiding and organizing the response team to resolve the issue.

• Answer, record, solve and track requests from users
• Help support and administrate proprietary Shamrock Foods applications
• Windows OS and Microsoft system support
• Evaluate, Isolate and resolve hardware/software issues
• Maintain user access to Shamrock Foods Enterprise Network and applications
• Effectively communicate processes, procedure, and time sensitive/critical technical information to all Shamrock Foods associates
• Manage incidents and outages by directing resources to work through the outage issues to resolution
• Understand and follow time sensitive escalation procedures
• Know how and when to fail over from one system to another in an emergency
• Know when and when not to reboot a critical system or application
• Investigate problems and perform root cause analysis
• Provide assistance to is support teams and actively seek IS projects
• Perform daily operations tasks (system checks, scheduled reboots, reports, etc.)
• Schedule, run and monitor critical system backups
• Regular and reliable attendance

Qualifications:

• Working knowledge of computers, servers, networks, and software (DOS, Windows, Outlook, Microsoft Office, etc.)
• Critical thinking and problem solving skills
• High School diploma or GED
• A degree in computer science or related field is preferred
• Effectively interact with all levels of individuals and possess strong written and verbal communications skills
• Must be able to work from a remote site with little supervision
• Capable of typing at least 35 WPM
• Must be willing to work the demands of the department which are subject to swing and overnight shifts, weekends and holidays

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately‑held, family‑owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.