Technical Support Specialist

Shamrock Foods Company; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Shamrock Foods Company is seeking an IT support professional to answer, record, and resolve user requests while administrating Shamrock applications. The role focuses on Windows OS, Microsoft systems, and ensuring reliable access to the enterprise network.

You will diagnose hardware and software issues, perform routine maintenance, and communicate technical processes to associates. Flexibility for swing shifts and on-call duties is expected, with potential for occasional overtime.

Qualifications

• High School diploma or GED required; degree preferred.
• Strong problem solving and critical thinking skills.
• Experience with Windows-based systems and Microsoft Office is essential.
• Ability to work with minimal supervision.
• Willingness to work swing/overnight/weekends/holidays.

Responsibilities

• Answer, record, solve and track user requests.
• Support and administer Shamrock Foods applications.
• Provide Windows OS and Microsoft system support.
• Perform root cause analysis and troubleshoot hardware/software issues.
• Maintain user access to Shamrock Foods Enterprise Network and apps.
• Escalate appropriately and manage incidents/outages.
• Coordinate backups and daily operations tasks.
• Communicate technical information clearly to associates.

Skills

Computers and networks

Critical thinking

Communication

Remote work capable

Education

High School diploma or GED

Degree in CS or related field preferred

Tools

DOS

Windows OS

Outlook

Microsoft Office

Job description

Essential Duties

• Answer, record, solve and track requests from users
• Help support and administrate proprietary Shamrock Foods applications
• Windows OS and Microsoft system support
• Evaluate, Isolate and resolve hardware/software issues
• Maintain user access to Shamrock Foods Enterprise Network and applications
• Effectively communicate processes, procedure, and time sensitive/critical technical information to all Shamrock Foods associates
• Manage incidents and outages by directing resources to work through the outage issues to resolution
• Understand and follow time sensitive escalation procedures
• Know how and when to fail over from one system to another in an emergency
• Know when and when not to reboot a critical system or application
• Investigate problems and perform root cause analysis
• Provide assistance to is support teams and actively seek IS projects
• Perform daily operations tasks (system checks, scheduled reboots, reports, etc.)
• Schedule, run and monitor critical system backups
• Regular and reliable attendance

Qualifications

• Working knowledge of computers, servers, networks, and software (DOS, Windows, Outlook, Microsoft Office, etc.)
• Critical thinking and problem solving skills
• High School diploma or GED
• A degree in computer science or related field is preferred
• Effectively interact with all levels of individuals and possess strong written and verbal communications skills
• Must be able to work from a remote site with little supervision
• Capable of typing at least 35 WPMMust be willing to work the demands of the department which are subject to swing and overnight shifts, weekends and holidays

Corporate Summary

At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends.".

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.