Regional Support Specialist

Hiab; Bensenville (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Employee perks and devices

Job summary

Hiab USA is seeking a detail-oriented customer service and invoicing professional to support Hiab Services. You will maintain daily invoicing, process purchase orders, and collaborate with service leads to prepare orders for invoicing.

The role requires 3+ years in customer service,Accounts Payable experience with Basware, and familiarity with SAP is a plus. The position emphasizes accuracy, multi-tasking, and strong communication within a dynamic team.

Qualifications

• High School diploma or equivalent required.
• 3+ years customer service experience.
• Accounts Payable (Basware)
• SAP experience is a plus
• Exceptional attention to details with strong data entry skills
• Process-oriented and able to multi-task

Responsibilities

• Maintain daily invoicing in line with relevant customer requirements, and investigate billing issues, process credits and rebills
• Process expense reports for technicians in area of responsibility
• Open, receive, and process purchase orders with Store@Hiab
• Collaborate with Service Team Leads on open orders and PMs in preparation for invoicing
• Request equipment adds & partner function updates as necessary to support the service business in assigned region
• Provide support in responding to customer surveys in Salesforce

Skills

Customer service

Accounts payable

Basware

SAP

Data entry

Detail-oriented

Multi-tasking

Education

High School diploma or equivalent

Tools

Basware

SAP

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Our Benefits Include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To provide efficient, confidential and professional customer service, administrative clerical support, and invoicing in support of Hiab Services.

Key Responsibilities

• Maintain daily invoicing in line with relevant customer requirements, and investigate billing issues, process credits and rebills
• Process expense reports for technicians in area of responsibility
• Open, receive, and process purchase orders with Store@Hiab
• Collaborate with Service Team Leads on open orders and PMs in preparation for invoicing
• Request equipment adds & partner function updates as necessary to support the service business in assigned region
• Provide support in responding to customer surveys in Salesforce

What We Are Looking For

• High School diploma or equivalent required
• 3+ years customer service experience
• Accounts Payable (Basware)
• SAP experience is a plus
• Exceptional attention to details while exhibiting excellent data entry skills
• Process-oriented and able to multi-task

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com