Technical Support Specialist

Talentify; Perrysburg (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

HIAB USA is seeking a technical support professional to assist loader cranes customers and service teams across the US. You will engage in field tests, troubleshoot installations, and coordinate solutions with the service and sales networks to minimize downtime and improve product reliability.

The role requires a technical background in engineering or related fields, experience with HIAB products, and strong teamwork abilities.

Qualifications

• Must have a high school diploma or equivalent.
• Technical degree in engineering, communication or quality or equivalent experience.

Responsibilities

• Technical support within the loader cranes business (cranes, TMFL, accessories, and installations).
• Conduct field tests and practical problem solving; propose and evaluate temporary field solutions.
• Report product concerns and improvements in the C-Case portal.
• Reduce warranty spend by understanding the “why” of failures and proposing improvements.
• Bi-weekly summary of key activity and recommended follow up.
• Ensure positive experience from support requests.

Skills

Teamwork

Problem solving

Strong communication

Education

High School diploma or equivalent

Technical degree in engineering/communication/quality

Tools

C-Office

MS Office

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements.

Key responsibilities

• Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
• Report product concerns and improvements within the C-Case portal
• Reduce warranty spend by understanding the “why” of failures and proposing improvements as necessary
• Bi-weekly summary of key activity and recommended follow up
• Ensuring positive experience from support requests

What we are looking for

• High School diploma or equivalent required
• Technical degree within engineering, communication or quality field; or several years of experience in a similar position
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis
• Experience using C-Office platform
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications
• Must work well in a team environment
• US travel as required

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com