Technical Support Specialist

Bee Genius Careers; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

A technology company in Oakland, CA, is seeking a dedicated Technical Support Specialist to provide technical assistance to customers. This role involves troubleshooting and resolving issues related to software and hardware while collaborating with the development team for complex problems. Ideal candidates will have a relevant degree, proven technical support experience, and strong problem-solving skills. The salary range for this position is $50,000 - $80,000 per year, influenced by location and candidate experience.

Qualifications

• Proven experience in technical support or a similar role.
• Strong knowledge of software and hardware troubleshooting.
• Patience and empathy when dealing with customers.

Responsibilities

• Respond to customer inquiries and provide technical support.
• Diagnose and troubleshoot software and hardware issues.
• Collaborate with development teams to resolve complex problems.

Skills

Technical support experience

Problem-solving skills

Communication skills

Empathy

Knowledge of computer systems

Education

Associate's or bachelor's degree in Information Technology

Tools

CompTIA A+

Microsoft Certified Professional

Job description

Overview

Bee Genius is innovating in HR- tech. We thrive on pushing the boundaries and building the future of work. We seek talented individuals who share our vision and are eager to make a lasting impact in technology.

Job Description: We are looking for a dedicated Technical Support Specialist to join our team. You will provide technical assistance to customers, troubleshoot issues, and resolve technical problems.

Responsibilities

• Respond to customer inquiries and provide timely technical support
• Diagnose and troubleshoot software and hardware issues
• Collaborate with development and operations teams to resolve complex problems
• Create and maintain support documentation and knowledge base articles
• Escalate issues to higher-level support or development teams when necessary
• Provide excellent customer service and ensure customer satisfaction

Requirements

• Associate's or bachelor's degree in Information Technology or a related field
• Proven experience in technical support or a similar role
• Strong knowledge of computer systems, software, and networks
• Excellent problem-solving and communication skills
• Patience and empathy when dealing with customers
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

Salary

$50,000 - $80,000 per year

Please note that salary ranges are estimates and can vary based on factors such as location and candidate experience.