Technical Support Specialist

RennerBrown Staffing; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

RennerBrown Staffing is seeking a Specialist, Technical Support to provide day-to-day IT support within the Information Systems department. The role covers PCs, telephones, basic networking, and Avaya configuration to support adjacent departments.

You will troubleshoot issues, assist staff, maintain printing, and ensure confidentiality while collaborating with lawyers and staff. A Bachelor's degree or equivalent military experience is required, with strong written and verbal communication skills.

Qualifications

• Knowledge of PC architecture.
• Understanding of how PC subsystems interact.
• Networking knowledge and TCP/IP basics.
• Experience with Windows 7/10.
• Avaya phone systems familiarity including adds/moves/changes.
• Ability to learn new equipment with minimal training.
• Strong teamwork and reliability.
• Excellent written and verbal communication.
• Maintain confidentiality of Firm and client information.

Responsibilities

• Install, configure, repair and replace PCs
• Install, configure, repair and replace telephones
• Configure basic network interfaces on various devices
• Troubleshoot basic networking issues
• Configure Avaya to include adds, moves and changes
• Provide technical assistance as required
• Maintain firm's printing environment-training provided

Skills

PC architecture

Networking basics

TCP/IP configuration

Windows 7/10

Avaya systems

Team collaboration

Communication skills

Confidentiality

Education

Bachelor's degree or equivalent

Tools

Avaya

Job description

Job Description

Job Description

The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:

• Install, configure, repair and replace PCs
• Install, configure, repair and replace telephones
• Configure basic network interfaces on various devices
• Troubleshoot basic networking issues
• Configure Avaya to include adds, moves and changes.
• Provide technical assistance as required
• Maintain firm's printing environment-training provided

Qualifications/Position Requirements

• Knowledge of PC architecture
• Good understanding of how all subsystems work in a PC and interact with each other
• Good working knowledge of networking and basic TCP/IP configurations
• Knowledge of Windows 7 & Windows 10
• Basic electronics knowledge
• Good understanding of Avaya phone systems to include adds, moves an changes
• Ability to work on new equipment and devices without formal training
• Ability to manage a varied workload and meet deadlines
• Must be punctual and reliable
• Strong interpersonal skills
• Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
• Excellent written and verbal communication skills
• Ensure confidentiality of all the Firm's and clients documentation and information

Education and/or Experience

• Bachelor's degree or equivalent military experience

• Previous experience with extensive focus on PCs on a network in a medium to large corporate environment