Technical Support Specialist

Entergy; Monroe (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Entergy in Monroe, LA is seeking a Technical Support Specialist at levels I–Sr Lead to develop, implement, and manage improvement projects and provide diagnostic expertise to enhance plant reliability, efficiency, and safety.

The role includes primary/backup technical support for plant systems, data-driven performance analysis, and support for maintenance, outages, and capital projects. Strong power plant control system knowledge and communication skills are essential.

Qualifications

• Minimum education: High school diploma or GED.
• Associate Degree in Engineering Technology or B.S. in Science in a technical field.
• Experience levels range by title: Tech Support Specialist I–Sr Lead.
• Knowledge of power plant control systems is preferred.

Responsibilities

• Provide primary or backup technical support for plant systems and processes, with focus on controls systems.
• Analyze, trend, and monitor plant equipment performance data to improve operation.
• Support maintenance, outages, and capital projects.
• Lead specific/complex projects and manage contracts as needed.
• Assist OEM discussions or shop repairs during equipment issues.
• Conduct root cause analysis and prepare management reports.

Skills

Power Plant Control System Experience

Microsoft Toolkit

Good communication skills

Independent work

Record keeping

After-hours availability

Education

High school diploma or GED

Associate Degree in Engineering Technology or B.S. in a technical field

Tools

Power plant control systems tools

Office software

Job description

This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:
Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:
High school diploma or GED or equivalent work experience

• Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum Experience Required Of The Position:

• Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum Knowledge, Skills, And Abilities Required Of The Position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred Knowledge, Skills, And Abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.
None

• This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:
Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

Preferred Knowledge, Skills, And Abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.
None

• None
• This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Primary Location: - Arkansas : Redfield

Job Function: Engineering

FLSA Status: Exempt Ind

Relocation Option:

Union Description/code:

Number of Openings: 1

Req ID: 124056

Travel Percentage:Up to 25%