Technical Support Specialist

Entergy Corporation; Arkansas; On-site; USD 60,000 - 90,000; Full time

Job summary

Entergy Corporation in Arkansas seeks a Technical Support Specialist at various levels to support power plant controls and related systems. You will diagnose, monitor, and improve plant performance, lead technical projects, and collaborate with maintenance and OEM partners.

The role requires strong problem solving, communication, and the ability to work after hours. Relevant engineering tech degree or equivalent experience is preferred, with up to 25% travel.

Qualifications

• High school diploma or GED or equivalent work experience.
• Associate Degree in Engineering Technology or B.S. in a technical field.
• 0-2 years of power plant or relevant technical experience for I level.
• 2-4 years for II level; 4-6 years for III; 6+ for Sr; 8+ for Sr Lead.

Responsibilities

• Provide primary or backup technical support for plant systems and processes.
• Analyze, trend, and monitor plant performance data to improve operation.
• Provide technical support to maintenance, outage, and capital projects.
• Technical lead on complex projects, including contract management.
• Support equipment problem solving and OEM discussions.
• Conduct and/or support root cause analysis and prepare reports.

Skills

Microsoft Toolkit

Computer skills

Independent work capability

Communication skills

Record keeping

Ability to work after hours

Education

High school diploma or GED

Associate Degree in Engineering Technology

B.S. in a technical field

Tools

Mark VIe

Ovations

Allen Bradley PLCs

Foxboro

Job description

Select how often (in days) to receive an alert:

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge, skills, and abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

• None

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge, skills, and abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

• None

Primary Location:-Arkansas : Redfield
Job Function: Engineering
FLSA Status:
Relocation Option:
Union description/code:
Number of Openings: 1
Travel Percentage:Up to 25%