Technical Support Specialist

G&H Staffing Companies (Temp-Secure Staffing and LSE Staffing); Marlborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Our client in Marlboro, MA is seeking a Technical Support Specialist to provide expert help onsite. You will resolve hardware, software, and system issues, and document cases in CRM while collaborating with engineering and field service teams. This direct-hire opportunity focuses on delivering timely resolutions and customer satisfaction.

The role demands strong troubleshooting skills in optics, electronics, and mechanical systems, plus experience with CRM/ERP workflows. Onsite work is required.

Qualifications

• 5+ years as Tech Support Specialist in a manufacturing setup.
• Experience handling complex hardware, software, and systems.
• Familiarity with CRM/ERP systems and structured support workflows.

Responsibilities

• Respond to inquiries via phone, email, or ticketing system with accurate resolutions.
• Independently troubleshoot moderate to complex hardware, software, and system-level issues.
• Perform remote diagnostics and guide customers through corrective actions or escalation.
• Collaborate with engineering, field service, and quality teams to resolve systemic problems.
• Document case details, root causes, and corrective actions in CRM and knowledge systems.
• Troubleshoot complex optics, electronics, and mechanical systems.
• Apply technical judgment and analytical skills to solve moderately complex problems.

Skills

Troubleshooting

Customer support

Remote diagnostics

CRM/ERP knowledge

Cross-functional work

Manufacturing tech

Tools

CRM software

ERP software

Job description

Our client in Marlboro, MA is looking to bring on a Technical Support Specialist. This is a direct hire opportunity onsite.

Responsibilities:

• Respond to customer inquiries via phone, email, or ticketing system; provide accurate and timely technical resolutions.
• Independently troubleshoot moderate to complex hardware, software, and system-level issues
• Perform remote diagnostics and guide customers through corrective actions or escalation processes.
• Collaborate with engineering, field service, and quality teams to resolve recurring or systemic problems.
• Document case details, root causes, and corrective actions in CRM and knowledge management systems.
• Proficient in troubleshooting complex issues involving optics, electronics, and mechanical systems.
• Applies technical judgment and analytical skills to solve moderately complex problems.

Experience:

• Strong background in technical support, preferably within manufacturing.
• 5+ years working as a Tech Support Specialist.
• Proven track record of working on complex, high-impact technical and operational issues.
• Familiarity with CRM/ERP systems and structured support workflows.