Technical Support Specialist

Kelly Science, Engineering, Technology & Telecom; Libertyville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom seeks a VFD Technical Support Engineer to provide hands-on technical assistance for VFDs, PLCs, and motor control systems. The role involves working onsite to support customers and internal teams with troubleshooting, product applications, and repairs.

The ideal candidate has a strong electrical or controls background with practical VFD/PLC experience; PLC programming is a plus but not required. 1-5 years of experience and a BSEET/BSEE preferred.

Qualifications

• Bachelors degree in Electrical Engineering or related field preferred.
• Hands-on VFD, PLC, and industrial motor control experience required.
• Strong electrical troubleshooting and schematic interpretation skills.
• Experience with multimeters, oscilloscopes, and electrical test equipment.
• Familiarity with industrial communication protocols preferred.
• PLC programming experience a plus, but not required.

Responsibilities

• Provide technical support to customers and internal teams via phone, email, and in person.
• Troubleshoot VFDs, PLCs, motor controls, and electrical systems.
• Perform root cause analysis and recommend corrective actions.
• Interpret electrical schematics, wiring diagrams, and control panel drawings.
• Support VFD setup, configuration, testing, and repairs.
• Manage service requests, warranty evaluations, and RMAs.
• Coordinate with engineering, sales, and service teams to resolve technical issues.
• Document troubleshooting activities and provide customer guidance.

Skills

VFDs

Plcs

Troubleshooting

Schematics interpretation

Customer service

Education

Electrical Engineering or related field

Tools

Multimeters

Oscilloscopes

Electrical test equipment

Job description

Our client is seeking a VFD Technical Support Engineer to provide technical assistance and troubleshooting support for variable frequency drives (VFDs), PLCs, and industrial motor control applications. This is a hands-on, onsite position supporting customers and internal teams with equipment troubleshooting, technical questions, product applications, and repairs.

The ideal candidate has a strong electrical or controls background with practical experience working with VFDs, PLCs, and industrial automation equipment. PLC programming experience is a plus but not required.

1-5 years exp.

BSEET/BSEE preferred

Key Responsibilities:

• Provide technical support to customers and internal teams via phone, email, and in person.
• Troubleshoot VFDs, PLCs, motor controls, and electrical systems.
• Perform root cause analysis and recommend corrective actions.
• Interpret electrical schematics, wiring diagrams, and control panel drawings.
• Support VFD setup, configuration, testing, and repairs.
• Manage service requests, warranty evaluations, and RMAs.
• Coordinate with engineering, sales, and service teams to resolve technical issues.
• Document troubleshooting activities and provide customer guidance.

Qualifications:

• Bachelor's degree in Electrical Engineering or related field preferred.
• Hands-on VFD, PLC, and industrial motor control experience required.
• Strong electrical troubleshooting and schematic interpretation skills.
• Experience with multimeters, oscilloscopes, and electrical test equipment.
• Familiarity with industrial communication protocols preferred.
• PLC programming experience a plus, but not required.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently in an onsite technical support role.