Technical Support Specialist

AdventureRecruit UAE; Las Vegas (NV); Sur place; USD 15 000 - 18 000; Plein temps

Résumé du poste

AdventureRecruit UAE in Las Vegas is seeking a Technical Support Specialist to join our growing tech team. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions for knowledge sharing.

No prior English proficiency or experience required for candidates meeting basic aptitude. The role emphasizes clear communication, patient explanations of complex concepts, and ongoing product knowledge updates to deliver reliable support.

Qualifications

• High school diploma or equivalent required.
• CS or related degree preferred but not required.
• Experience in technical support or customer service is a plus.
• Strong communication skills essential for effective support.
• Ability to explain technical concepts in simple terms.

Responsabilités

• Provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Document customer interactions and resolutions.
• Escalate complex issues to appropriate teams.
• Stay updated on product knowledge and technology trends.

Connaissances

Technical support

Communication skills

Explain concepts

Hardware knowledge

Software knowledge

Formation

High school diploma or equivalent

CS-related degree preferred

Description du poste

Computer Support Specialists vacancy in Las-Vegas USA

We are a rapidly growing tech company based in Las Vegas, seeking a Technical Support Specialist to join our dynamic team. This is a full-time position, perfect for Filipinos who are looking for an exciting career opportunity without the need for English proficiency or prior experience.

As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers via phone, email, and chat. Your primary objective will be to troubleshoot and resolve technical issues related to our products and services. You will also be responsible for documenting customer interactions and escalating complex issues to the appropriate teams.

To excel in this role, you must have a strong understanding of computer hardware and software systems. A degree in Computer Science or related field is preferred but not required. Additionally, you must have excellent communication skills and the ability to explain technical concepts in simple terms.

Key Responsibilities

• Provide technical support via phone, email, and chat
• Troubleshoot and resolve technical issues
• Document customer interactions and resolutions
• Escalate complex issues to appropriate teams
• Stay updated on product knowledge and technology trends

Requirements

• High school diploma or equivalent; degree in Computer Science or related field preferred
• Previous experience in technical support or customer service is a plus but not required
• Strong understanding of computer hardware and software systems
• Excellent communication skills, both verbal and written
• Ability to explain technical concepts in simple terms
• Problem-solving skills with attention to detail

We offer a competitive salary of $1500 per month with opportunities for growth within the company. This is an excellent opportunity for Filipinos looking for a full-time job without prior experience requirements. We are committed to providing top-notch technical support services to our valued customers.