Technical Support Specialist

GIT America, Inc.; Irvine (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Vacation and Sick Leave

Paid Company Holidays

Annual Discretionary Bonus

Complimentary Lunch

Job summary

GIT America, Inc. in Irvine, CA, is seeking a Technical Support Specialist for an on-site, full-time role. You will support diagnostic and inspection systems used by dealers and facilities across the Americas and troubleshoot issues with scan tools and software.

The position emphasizes customer service, cross-functional collaboration, and training for dealer technicians. Occasional evening/weekend work may be required.

Qualifications

• Proficient with Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Fluent in English (written and verbal).

Responsibilities

• Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas.
• Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas.
• Respond to service and repair requests.
• Verify and maintain an accurate record of all items and parts used to repair, replace and maintain products.
• Communicate with customers and HQ regarding repairs and payments.
• Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices.
• Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality.
• Collaborate with cross-functional teams to identify and implement process improvements.

Skills

Analytical skills

Problem solving

Communication skills

Teamwork

English fluency

Tools

Microsoft Office

Job description

GIT America, Inc. is the North American branch of GIT Co., Ltd., a provider of world-class diagnostic and connectivity solutions. GIT America, Inc. focuses on developing automotive service and quality-related IT systems for the North American market. The company is located in Irvine, CA.

Role Description

This is a full-time on-site role for a Technical Support Specialist at GIT America, Inc. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction through effective customer support.

Position: Technical Support Specialist

Salary Range: $50,000~$60,000 a year

Required Qualifications

• Proficiency with Microsoft Office Suite and general computer applications.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Fluency in English (written and verbal)

Preferred Qualifications

• Experience with vehicle diagnostic systems and scan tool devices.
• Knowledge of Hyundai and Kia vehicle systems and diagnostic procedures.
• Fluency in Spanish and/or French.

Physical Requirements

• Standard office work environment.
• Occasional evening and/or weekend work may be required.

Key Responsibilities

• Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas
• Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas
• Respond to service and repair requests
• Verify and maintain an accurate record of all items and parts used to repair, replace and maintain products
• Communicate with customers and HQ regarding repairs and payments
• Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices
• Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality
• Collaborate with cross-functional teams to identify and implement process improvements

Job Type & Work Schedule

Full-time, Monday to Friday

Employee Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Vacation and Sick Leave
• Paid Company Holidays
• Annual Discretionary Bonus
• Complimentary Lunch

Work Location

Irvine, CA 92602

GIT America Inc. is an Equal Opportunity Employer.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. Duties and responsibilities could be amended at any time as the needs of the company and the requirements of the job change and the benefits listed above are subject to change at any discretion of the company.