Technical Support Specialist

Weekday AI; Indiana (PA); On-site; USD 34,000 - 37,000; Part time

Job summary

Weekday AI seeks a Technical Support Specialist II for an onsite role in Allen, TX. You will provide high‑level technical support for networking, Linux, Windows Server, and virtualization environments in a fast‑paced setting.

You will collaborate with Product and Engineering, manage tickets, document solutions, and assist sales as needed. Onsite work, two-round interviews, CJIS background screening required.

Qualifications

• 2–3+ years of experience in Technical Support or Application Support roles.
• Strong troubleshooting and analytical abilities.
• Proficient with Windows Server 2008/2012/2016, Windows 7/8/10.
• Experience with networking devices, VLANs, VPNs, TCP/IP.
• PowerShell scripting proficiency; knowledge of SSL/TLS security.

Responsibilities

• Provide remote technical support via phone, email, web, and on-site engagement.
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi.
• Support Windows Server platforms and Linux (Ubuntu/CentOS).
• Manage support calls and ticket resolution; document solutions in KB.
• Collaborate with Product/Engineering to address customer problems.
• Assist Regional Sales by fulfilling tech support requests; update KB.
• Support Azure Cloud services, container tech, and virtualization platforms.

Skills

Networking

Linux CLI

Windows Server

PowerShell

TCP/IP/VLAN/VPN

Troubleshooting

SSL/TLS

Education

CCNA

MCSE

CompTIA A+

Linux Certifications

Tools

VMware

Hyper-V

Azure Cloud

Docker

Kubernetes

Job description

This role is for one of the Weekday’s clients

Allen, Texas (Onsite)

Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Responsibilities:

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

• 2 to 3+ years of experience in Technical Support or Application Support roles
• Excellent troubleshooting and analytical abilities
• Proficiency with:
  • Windows Server 2008/2012/2016
  • Windows 7/8/10
  • Linux Command Line Interface (CLI)
  • Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
  • PowerShell scripting
  • HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills

Preferred Qualifications:

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
• Experience working with VMware or Hyper-V virtualization platforms
• Knowledge of Azure Cloud and container technologies
• Familiarity with ITIL framework is a plus

Additional Information:

• This is a 6-month contract position with potential for extension or transition to permanent hire
• Candidates must be willing to work onsite in Allen, TX
• Successful candidates are required to pass the CJIS background screening
• The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support