Technical Support Specialist

Acro Service Corp; Fife (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Acro Service Corp is seeking an IT support professional to analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using ITSM tools and intake channels, meeting defined SLAs and customer expectations.

Responsibilities include providing timely, professional end-user support with strong ticket ownership, clear status communication, and setting expectations while escalating when necessary.

Responsibilities

• Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalatiOS ???

Job description

Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectations.

Responsibilities

• Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalatiOS ???