Senior Operations Account Manager

Syncreon; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Job summary

Syncreon is seeking a Senior Operations Account Manager to serve as the key link between our operations and customers—driving profitability, managing relationships, and leading pricing discussions in a fast-paced logistics environment.

You will work cross-functionally with operations, engineering, and leadership, prepare commercial documents, track KPIs, and influence strategy to expand the service portfolio and improve contractual outcomes.

Qualifications

• Credentials in technical or commercial field or equivalent work experience.
• Experience in account management with pricing templates and cost databases.
• Strong knowledge of logistics, manufacturing or repair services in tech.
• Understanding of production and logistics costs.
• Excellent oral and written communication skills.
• Ability to empathize with client needs and champion their requirements.
• Ability to interpret data and derive conclusions from analysis.
• Ability to create structure in fast-moving environments.
• Proficiency in MS Office, especially Excel and PowerPoint.

Responsibilities

• Serve as the front-line point of contact for daily customer account management.
• Build trusted relationships with customer reps across ops, engineering, quality, procurement, and more.
• Assist in pricing, cost estimates, proposals, and all commercial documents for quotes.
• Defend pricing to internal staff and customers.
• Analyze pricing, cost, and profitability across global sites.
• Review data and perform detailed price comparisons for accuracy.
• Communicate changes and ensure timely pricing updates and scope changes.
• Forecast and track key account metrics; report progress to stakeholders.
• Identify opportunities beyond current service portfolio with Account Director.
• Raise Change Request Forms and track CRF history.
• Prepare presentations for weekly/monthly business reviews and cover commercial topics.
• Monitor contractual KPIs and reports; support MRB/QBR/SBRs as needed.
• Perform other duties as assigned.

Skills

Account Management

Pricing templates

Logistics knowledge

Production & cost understanding

Interpersonal skills

Data interpretation

Structure & organization

MS Office (Excel)

PowerPoint

Education

University/college credential or equivalent experience

Tools

MS Excel

PowerPoint

Job description

Senior Operations Account Manager – REMOTE

Own the Account. Drive Results. Make an Impact.

Ready to step into a role where you’re more than just account management? We’re looking for a Senior Operations Account Manager to serve as the key link between our operations and customers—driving performance, managing relationships, and influencing profitability in a fast-paced logistics environment.

This role offers the opportunity to work cross-functionally, lead pricing and commercial discussions, and play a direct role in delivering operational success.

Why This Role Is For You

• High visibility with direct impact on customer success and business performance
• Opportunity to influence pricing, strategy, and growth initiatives
• Collaborative environment across operations, engineering, and leadership teams

If you thrive in a data-driven, relationship-focused role and want to make a real impact in supply chain operations—this is your opportunity.

About the Role

How you will contribute

• Serve as the front-line point of contact representing syncreon in daily customer account management matters.
• Build strong trusted relationships with customer representatives from ops, engineering, quality, procurement, and others.
• Support the Account Director in preparation of pricing, cost estimates, proposals and all commercial related documents as part of the quotation response package.
• Understand the details and able to defend pricing to syncreon internal staff and customers;
• Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites globally.
• Analyze data and spreadsheets as pricing updates require a detailed analysis of each part number and an extensive comparative exercise to ensure consistency.
• Communicates changes to the appropriate team and ensures timely implementation of the new pricing and any new scope.
• Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders.
• Understand market needs and works with Account Director to explore opportunities over and above current service portfolio.
• Identify all new topics or activities which are not properly covered by existing contracts and agreements.
• Raise Change Request Forms (CRF), pushes for approval and keeps up to date tracking of all CRFs history.
• Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews.
• Monitor important contractual KPIs and reports on a regular basis.
• Support preparation of customer MBR/QBR/SBRs as required.
• Other duties as assigned.

Your Key Qualifications

• Technical or commercial related credentials from a University/College or work related equivalent experience.
• Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools.
• Excellent knowledge of logistics, manufacturing and/or repair services, especially in the technology sector.
• A good understanding of production and logistics processes and their costs.
• Effective interpersonal skills, with both orally and written communications proficiency.
• Ability to empathize and understand client viewpoint (read what is on his mind) and requirements and act as their champion within syncreons internal organization
• Ability to interpret data and derive solid conclusions from analysis.
• Ability to create structure and organization within a fast-moving environment.
• Proficiency in MS Office, especially Excel and Power Point.
• Understanding of Business ethics and culture.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what is possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Atlanta
Job Segment: Logistics, Supply Chain Manager, Operations Manager, Supply Chain, Operations, Sales