Air Compressor Technical Support Specialist

Atlas Copco Airpower N.V.; Bay Minette (AL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Work clothes

Specialty tools

Health insurance

Paid leave & retirement benefits

Job summary

Atlas Copco Airpower N.V. is seeking a Technical Support Specialist to join the Bay Minette, Alabama team. You will support Quincy rotary and reciprocating products, assist field technicians, distributors, and end users in maintenance, service, and training.

The role includes remote monitoring, air audits, and data reports, with domestic and international travel up to 40%. Ideal candidates have a high school diploma, with engineering degree preferred, and 2 years of relevant experience, plus

Qualifications

• High School Diploma required; engineering degree preferred for technical depth.
• 2 years' experience in a relevant role preferred.
• Knowledge of compressed air products and services.
• Excellent phone skills and strong customer service mindset.
• CAD experience preferred but not required.

Responsibilities

• Support Field Service Technicians, distributors, and end users in maintenance, service, and training of Quincy products.
• Provide training to Service Technicians and distributors, in service school and in the field.
• Administer remote monitoring platform (ICONS) and report field issues.
• accompany service technicians to customer sites for air audits and data collection.
• Compile data and construct reports in a timely manner.
• Handle Industrial Air Piping design and modifications.
• Perform Quality Air Auditing and Compressor Power Consumption Audits.
• Troubleshoot networking and connectivity of compressed air equipment.

Skills

Technical knowledge

Customer service

Phone skills

Interpersonal skills

Technical/expertise

Travel readiness

Education

High School Diploma

Mechanical Engineering degree

Civil Engineering degree

Tools

CAD

Job description

Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It's essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.

We are looking for a Technical Support Specialistto join our team on our journey for a better tomorrow.

Your role

Your mission as a Technical Support Specialist is to provide assistance and expertise concerning Quincy rotary and reciprocating products. You will support Field Service Technicians, distributor network, and end users in the maintenance, service, and training of Quincy products.

• You will assist customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.
• You will continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
• You will assist in maintaining current product documentation for the Technical Service Department.
• You will provide daily reports of field problems reported by phone and email.
• You will provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
• You will provide training for internal and distribution.
• You will accept and complete any special projects/assignments that are not principle duties of this position but are in line with goal and objectives of this department and/or division.
• You will administration of remote monitoring platform (ICONS).
• You will accompany service technicians to customer sites to perform air audits.
• You will compile data and construct reports in a timely manner.
• You will handle Industrial Air Piping design and modifications.
• You will perform Quality Air Auditing.
• You will perform Compressor Power Consumption Audits.
• You will troubleshoot networking and connectivity of compressed air equipment.
• You have a High School Degree required with a Mechanical or Civil Engineering Degree (preferred).
• You have 2 years' experience in a relevant role (preferred).
• You have knowledge of compressed air products and services.
• You have technical expertise.
• You have excellent phone skills.
• You have excellent customer service and interpersonal skills.
• You have CAD experience (preferred but not required).
• You are able to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• You can travel domestically and internationally (up to 40% maybe required).

In return, we offer you

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and on the job training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

Location

You will be on-site and report into our Bay Minette, Alabama location. #LI-Onsite #UTH

Quincy

Quincy Compressor offers rotary screw and piston air compressors, vacuum pumps and air treatment products. This brand is the answer when tough applications call for even tougher air compressor systems. Quincy Compressor's equipment, known for its uncompromising reliability and premium performance, is compatible with critical and demanding use cases, such as mining, drilling, concrete production and shipbuilding. Built to last for decades, this technology ensures smooth-running operations. To provide each customer with optimal solutions for their needs, Quincy Compressor's equipment is customizable. This compressor brand was founded in 1920. Quincy Compressor is a brand within Atlas Copco Group.