Technical Support & Solutions Engineer

Goodyear Dunlop Tires Germany GmbH; Akron (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in Akron, Ohio, is seeking a Technical Support & Solutions Engineer to enhance product evaluation processes. This role involves developing and maintaining tire testing reporting systems, ensuring quality and safety, and integrating innovative technologies. Ideal candidates will have a Bachelor's degree in IT or Computer Science, strong problem-solving skills, and experience in software development. Join us to shape the future of testing processes with cutting-edge technologies!

Qualifications

• Proven experience in software development.
• Fluent in English; proficiency in French and/or Chinese is a bonus.

Responsibilities

• Provide technical assistance to users on developed tools.
• Lead the development and maintenance of tire testing reporting systems.
• Oversee workflow systems for Product Evaluation.

Skills

Problem Solving

Communication

Attention to Detail

Openness to Innovation

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

JIRA

Confluence

Java

C#

VBA

AngularJS

Oracle

SQL

PostgreSQL

Git

Job description

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Technical Support & Solutions Engineer

Location:

Akron, OH, US

Company: Goodyear

Requisition ID: 125095
Sponsorship Available:No
Relocation Assistance Available:No

Goodyear. More Driven.

About the Position

As a Product Performance Insight Support Technology Engineer, you will be instrumental in elevating the quality, efficiency, and safety of our product evaluation processes.

Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn't just a role; it's a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We are not just looking for what you know now; we're excited about what you'll bring in. New tools, technologies, and ideas are always welcomed and celebrated!

Responsibilities

• Provide technical assistance to Product Performance Insight (PPI) users on PPI and Applied Physical Metrology (APM) developed tool, redirect support to the dedicated services.
• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.
• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.
• Workflow Management: Oversee the workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database persistence.
• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.
• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.
• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.
• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.
• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.
• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.
• Contribute, comply with and follow-up of all Quality System requirements.
• Contribute to a safe working environment, comply with all safety requirements and instructions.
• Contribute and comply with all EHS activities.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in software development
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent communication and coordination skills.
• Highly motivated, possesses outstanding problem-solving skills, and has a keen attention to detail. Ability to thrive in a fast-paced setting is essential.
• Languages: Fluent in English; proficiency in French and/or Chinese is a bonus.

Skills & Knowledge

• Technical Proficiency: Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.
• Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.
• Programming:
  • Mastery in Java and Java Groovy programming
  • Proficient in C#.
  • VBA Experience / Macro work
  • Familiarity with front-end technologies, notably AngularJS.
• DevOps & Database Management:Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.
• Version Control: Proficient in tools like Git.
• Openness to Innovation: Eagerness to integrate and experiment with the latest tools and technologies in the industry.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regardto that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland
Job Segment: Test Engineer, R&D Engineer, Testing, Technical Support, Technical Support Engineer, Engineering, Technology