Technical Support & Solutions Coordinator

Matthews Memorialization; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology provider in cremation solutions is seeking a Coordinator – Technical Support in New York. This role requires providing technical support and resolving issues in the Information Systems and Technology architecture. The ideal candidate should have an associate’s degree, 2+ years of technical support experience, and strong problem-solving skills.

Qualifications

• 2+ years of previous technical support experience.
• Strong analytical, prioritizing, and problem-solving skills.
• Ability to develop collaborative relationships.

Responsibilities

• Provide technical support to customers and colleagues.
• Solve complex problems regarding technical support.
• Create reference documentation for after sales tasks.

Skills

Technical support

Problem-solving

Analytical skills

Communication skills

Project management

MS Office Suite proficiency

Education

Associate’s Degree in Information Technology or related field

Job description

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