Technical Support Scientist I

Standard BioTools; California (MO); Remote; USD 64,000 - 92,000; Full time

Job summary

An innovative company is seeking a Technical Support Scientist to enhance client engagement through expert support of cutting-edge biomarker discovery tools. This role involves training clients on advanced technologies, delivering impactful presentations, and collaborating with cross-functional teams to develop scientific materials. You'll thrive in a fast-paced environment, ensuring clients maximize the potential of our industry-leading products. If you're passionate about advancing human health and enjoy working with clients in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 5+ years lab experience with technical troubleshooting and customer-facing roles.
• Experience in biotechnology or pharmaceutical industries preferred.

Responsibilities

• Support clients using SomaScan Assay technologies in meetings.
• Deliver technology presentations at seminars and conferences.
• Collaborate with teams to prepare scientific materials for new products.

Skills

Technical Troubleshooting

Client Training

Attention to Detail

Collaboration

Communication Skills

Education

BS degree in Life Sciences

Advanced degree in related field

Tools

Salesforce

PowerPoint

Job description

Technical Support Scientist I page is loaded

Technical Support Scientist I

Apply remote type Remote locations Remote - California time type Full time posted on Posted 2 Days Ago job requisition id 2025-0035

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

Standard BioTools is seeking a dynamic Technical Specialist to support our innovative biomarker discovery platform, the SomaScan Assay, SomaSignal Tests, and related pipeline products.

The Technical Support Scientist will work in a fast-paced, team-oriented commercial and technical group providing technical presentations, technical laboratory development activities and scientific and technical support of Standard BioTools’ core products. The work requires attention to detail, strong understanding of Standard BioTools’ core and associated technologies, and a deep understanding of client applications.

This position will report to the Technical Support Manager, Global Scientific Engagement.

Key Job Responsibilities:

• Support and train clients in using SomaScan Assay core technologies, competitor positioning and case studies during pre and post sales in-person and virtual meetings.
• Deliver technology presentations at virtual or in-person seminars, conferences and meetings.
• In collaboration with Marketing and Sales team, plan and host in-person and virtual user group meetings and regional events – from planning, collateral preparation, inviting speakers, co-presenting and KOL engagement.
• Through close collaboration with R&D, Product managers and Marketing team prepare the scientific materials for new offerings and products.
• Generate, edit and improve various technology-based collaterals such as PowerPoint, Technical Notes, Whitepapers, etc.
• Track all customer facing activities in SalesForce and maintain the engagements according to KPIs, and document all technical inquiries in Salesforce system.
• Participate in cross-functional training across the organization, mainly focusing on commercial teams.
• Be part of growing team for new-to-market products by providing VOC and prepare for go to market.
• Additional responsibilities as directed by the head of scientific engagement.
• Traveling within your region up to 20% of the time.

Education and Experience:

• BS degree in the life sciences or related field; advanced degree preferred.
• At least 5 years laboratory experience, including technical troubleshooting, and minimum of 3 years of customer facing role is required.
• Experience in biotechnology or pharmaceutical industries preferred.
• Experience training others preferred.
• Familiarity with CRM systems preferred.
• Ability to work in a fast-paced, team-oriented environment with strict deadlines.

Salary Range: $64,400 - $92,000

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!

Standard BioTools is an equal opportunity and affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other status protected by law.