Technical Support Scientist

Vazyme; San Diego (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Vazyme is seeking a technically skilled professional to provide on-site and remote support for NGS workflows, from sample QC to library prep. You will guide customers on experimental design, help optimize automation on liquid handlers, and collaborate with Sales/BD and R&D to drive new opportunities.

Candidate should have 2–3 years in a biology lab with NGS experience, strong communication, and bilingual Mandarin/English. Travel up to 50%+ and ability to work across time zones are required.

Qualifications

• Master's or PhD preferred in a life sciences field.
• 2–3 years hands-on biology lab experience required.
• Experience with NGS and lab automation platforms preferred.
• Strong communication and presentation skills for diverse audiences.
• Bilingual Mandarin and English preferred; willing to travel 50%+.

Responsibilities

• Provide on-site and remote support for end-to-end NGS workflows.
• Guide customers on experimental design, controls, and best practices.
• Diagnose workflow issues and propose corrective actions.
• Support automation on liquid handlers and optimize protocols.
• Deliver onboarding, workshops, and technical content; collaborate cross-functionally.

Skills

NGS knowledge

Strong communication

Presentation skills

Bilingual Mandarin/English

Cross-functional collaboration

Time-zone coordination

Education

Master's or PhD in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics

Tools

Tecan automation platform

Beckman automation platform

Hamilton automation platform

Job description

• Provide on-site and remote application support for end-to-end NGS workflows: sample QC, library preparation, and help the liquid handler work in labs.
• Guide customers in experimental design, controls, and best practices to achieve reproducible, high-quality results.

2. Workflow Optimization & Troubleshooting

• Diagnose root causes of workflow performance issues (e.g., low yield, insert size shifts, high duplication, low on-target rate, uneven coverage, contamination) and propose corrective/preventive actions.

3. Automation Enablement (Tecan / Beckman / Hamilton working experience preferred)

• Support assay implementation and optimization on Vazyme liquid handlers, including deck layout suggestions, protocol adaptations, reagent handling guidance, etc.
• Collaborate with customers and internal teams to ensure robust automated performance and smooth tech transfer.

4. Training & Technical Content

• Deliver customer onboarding, workflow workshops, and troubleshooting training for bench scientists and lab leadership.
• Create and maintain technical materials such as application notes, quick-start guides, troubleshooting trees, FAQs, and webinar content.

5. Cross-functional Collaboration (Commercial + R&D)

• Partner with Sales/BD to support technical evaluations, POCs, and demos; provide pre-sales/post-sales input and competitive positioning.
• Collect Voice of Customer (VOC) feedback and collaborate with Product Management/R&D to drive continuous improvement and new application opportunities.

Required Qualifications

• Education: Master's or PhD degree in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics, or a related discipline is preferred.
• Experience: 2–3 years of hands-on biological laboratory experience. Experience with laboratory automation platforms such as Tecan, Beckman, Hamilton (or similar) for NGS sample prep/library prep, and experience supporting clinical labs is strongly preferred.
• Technical Expertise: Working knowledge of NGS.
• Customer-facing Skills: Strong communication and presentation skills; ability to translate complex technical topics into clear guidance for diverse audiences.
• Travel: Willingness to travel 50%+ and communicate across different time zones.
• Language: Bilingual proficiency in Mandarin and English is preferred.

Core Competencies

• Structured troubleshooting and hypothesis-driven problem solving
• Strong experimental design and workflow optimization mindset
• Excellent training, influencing, and stakeholder management skillsCross-functional collaboration and execution in a fast-paced environment