Technical Support Scientist

MilliporeSigma; Madison (WI); On-site; USD 78,800 - 121,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Job summary

MilliporeSigma is seeking a Technical Support Scientist in Madison, WI, to deliver expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows.

You will work hands-on in the lab, troubleshoot product performance, and collaborate with R&D, Marketing, Customer Service, Quality, and Production to drive improvements and customer satisfaction. This role requires a 4+ year wet lab background and strong communication skills.

Qualifications

• Bachelor’s degree in life sciences.
• 4+ years wet lab and research experience.
• Hands-on experience with mammalian cell culture, transfection, or electroporation.
• Strong communication skills and ability to present technical information.

Responsibilities

• Work hands-on in the laboratory to support customer and product applications.
• Troubleshoot product performance and maintain technical knowledge resources.
• Collaborate cross-functionally with R&D, Marketing, Customer Service, Quality, and Production.
• Support training and onboarding of new team members.
• Stay current with industry trends through literature and researchers.
• Location: Madison, WI; full-time on-site with hybrid potential.

Skills

Wet lab experience

Scientific communication

CRM (Salesforce)

Microsoft Office

Technical troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Life Sciences

Tools

CRM platforms (Salesforce)

Microsoft Office Suite

Job description

Our Mission

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We’re confident you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

About the Role

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

As a Technical Support Scientist, you will serve as the primary point of contact for our global customer base, delivering expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows.

Key Responsibilities

• Work hands‑on in the laboratory to support customer and product application activities
• Troubleshoot product performance issues and maintain comprehensive technical knowledge resources
• Collaborate cross‑functionally with R&D, Marketing, Customer Service, Quality, and Production to relay customer insights, drive product improvements, and ensure high customer satisfaction
• Support the training and onboarding of new team members
• Stay current with industry trends and scientific literature through ongoing interactions with researchers and life science suppliers
• This position is located in Madison, WI and is full‑time, on‑site (with hybrid potential)

Minimum Qualifications

• Bachelor’s degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or other life science discipline
• 4+ years of wet lab and research experience

Preferred Qualifications

• Master’s degree or PhD in a life science discipline
• Hands‑on experience with mammalian tissue culture workflows, including transfection, electroporation, and viral transduction; strong familiarity with the cell and gene therapy (CGT) sector
• 3+ years of experience in experimental design, scientific troubleshooting, and working independently in a laboratory setting (within the last 3 years)
• Excellent written and verbal communication skills, backed by 3+ years of experience delivering technical presentations, public speaking, or scientific messaging
• Highly proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experienced in using CRM platforms (e.g., Salesforce) to track workflows or customer data
• Experience creating technical marketing materials, such as whitepapers, application notes, and scientific social media content
• Willingness to travel up to 10% annually, including overnight stays

Benefits and Compensation

Pay Range for this position: $78,800 - $121,000 / annually. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job‑related factors. Position may be eligible for sales or performance‑based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

What We Offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!