Technical Support Scientist

Nabsys 2.0, LLC; Providence, Northern (RI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Nabsys 2.0, LLC in Providence, RI is seeking a Technical Support Scientist for the Customer Success Team. This hands-on scientific role provides instrument, assay, and workflow support on the OhmX platform, reporting to the Technical Support Lead.

You will contribute to the Technical Support Reference Library, help build training programs for field teams and customers, and relay feedback to Product Development and R&D as the team grows.

Job description

Nabsys is advancing genomics with a clear focus on accessibility and innovation through its proprietary electronic genome mapping (EGM) technology. Implemented on the OhmX Platform™, EGM integrates precision electronics, nanofluidics, and computational biology to deliver high-resolution insight into genome structure. This approach expands what’s possible in cytogenetics, molecular genetics, and cell and gene therapy research, while providing comprehensive structural variation analysis to laboratories of all sizes. The company was founded in 2005 and is based in Providence, Rhode Island. For more information, visit www.nabsys.com.

Title: Technical Support Scientist, Customer Success Team

Nature of Role: The Technical Support Scientist (TSS) is a hands-on scientific role on the Customer Success Team, which includes Field Support Scientists (FAS), Software Support Scientists (SAS), and Technical Support. Based at our Providence headquarters and reporting to the Technical Support Lead, the TSS provides technical support for issues involving instrumentation, assays, workflows, and sample or instrument performance. The role also contributes to the Technical Support Reference Library, the internal knowledge base for support workflows and escalation guidance and helps build training programs that enable field teams and customers to consistently generate high-quality data on the platform. Working closely with the Technical Support Lead, the TSS helps strengthen the Technical Support function and channels customer feedback to Product Development and R&D. As the team grows, this role offers meaningful opportunities for advancement within Technical Support.

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