Technical Support Representative (Remote)

COMMON - A Users Group; Milpitas (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support Representative to deliver exceptional customer experiences. As the point of contact for technical questions, you'll utilize your expertise in troubleshooting and customer service to enhance the customer experience. This role requires strong communication skills and the ability to manage time effectively in a fast-paced environment.

Qualifications

• Fluent in English; bilingual skills are a plus.
• Prior experience in a multichannel technical support role.
• Experience with hardware diagnostic tools.

Responsibilities

• Serve as the first point of contact for technical questions.
• Build and maintain strong customer relationships.
• Provide customer-focused communication and resolve concerns.

Skills

Excellent written and verbal communication skills

Typing proficiency

Time management and prioritization skills

Customer-focused mindset

Education

High School Diploma

Tools

Shopify

Zendesk

Microsoft tools

Corsair iCUE

Job description

Join Our Team as a Technical Support Representative

Are you passionate about delivering exceptional customer experiences? As a Technical Support Representative, you’ll play a critical role in providing world-class support for our direct consumers and Warranty RMA services. This role demands professionalism, technical expertise, and a commitment to Corsair’s high standards of quality.

Responsibilities

• Serve as the first point of contact for technical questions and troubleshooting.
• Provide customer-focused communication with professionalism at all organizational levels.
• Build and maintain strong relationships aligned with Corsair’s core values.
• Identify opportunities to improve the customer experience and provide feedback on technical issues to product owners.
• Clearly communicate and execute Corsair’s Limited Warranty Policy.
• Demonstrate a strong understanding of diagnostic steps for major computer parts, peripherals, and accessories.
• Apply knowledge of computer building, operation, peripherals, and internal/external hardware.

Qualifications Education

• High School Diploma (required).

Language Skills

• Fluent in English; bilingual skills are a plus.

Experience

• Prior experience in a multichannel technical support role (phone, email, live chat).
• Familiarity with Shopify, Zendesk, Microsoft tools, hardware diagnostic tools, and basic software like Corsair iCUE.

Professional Skills

• Excellent written and verbal communication skills with strong grammar and attention to detail.
• Typing proficiency: at least 60 words per minute with high accuracy.
• Strong time management and prioritization skills, with the ability to meet deadlines under pressure.
• May require passing a typing and grammar test prior to onboarding.

Attributes

• Empathetic, understanding, and skilled in resolving customer concerns.
• Calm under pressure, with the ability to de-escalate tense situations professionally.
• Enthusiastic, dependable, and customer-focused mindset.
• Detail-oriented, with high accuracy in troubleshooting and providing feedback.

Additional Information

• Schedule: Weekend availability required; some holidays may also be needed.
• Internet Requirements: High-speed broadband connection required (proof of speed may be requested).

If you’re eager to provide outstanding technical support and excel in a fast-paced environment, we’d love to hear from you!