Technical Support Representative - ONSITE

Radiometer; Brea (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health care program

Paid time off

401(k) plan

Medical/dental/vision insurance

Job summary

Radiometer, a Danaher operating company, is seeking a Technical Support Representative to provide expert technical assistance for electro/mechanical equipment and related software. This on-site role in Brea, CA, reports to the Technical Support Manager within the Customer Support team.

Ideal candidates have an Associate’s degree in electrical/computer engineering or related field, 1+ year hands-on hardware/software experience, and proficiency with Microsoft Office, CRM, FTP clients, and iOS/OS.

Qualifications

• Associate’s degree in computer or electronic engineering; Bachelor’s degree preferred.
• 1+ year reading, analyzing, and interpreting technical procedures and SOPs.
• 1+ year hands-on hardware and software issue experience.

Responsibilities

• Provide client support and technical issue resolution via phone, email and other channels.
• Configure client equipment to provide reporting and interface functions.
• Document operational issues in Radiometer products.

Skills

Customer support

Troubleshooting

Hardware

Software

Education

Associate’s degree in computer or electronic engineering

Bachelor’s degree preferred

Tools

Microsoft Office

CRM

FTP clients

iOS/OS

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. Learn about the Danaher Business System which makes everything possible.

Working a shift starting at 7:00 AM PT, the Technical Support Representative for Radiometer is responsible for providing technical support to customers and internal teams via phone, email and other electronic channels by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment and related software. This position reports to the Technical Support Manager, is part of the Customer Support team, and will be ONSITE at our facility located in Brea, CA. This is NOT an IT position.

Responsibilities

• Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, e-mail and other electronic medium.
• Configuration of client's equipment to provide reporting and interface functions.
• Also configure equipment software to connect to other Radiometer applications and equipment.
• Identify, correct and document operational issues in Radiometer products used in client systems.

Qualifications

• Associate’s degree in computer or electronic engineering from college or technical school; Bachelors degree preferred.
• At least 1 year experience reading, analyzing, and interpreting general, technical procedures, schematics or governmental regulations; accurately writing reports and standard operating procedures (SOPs); efficiently presenting information and responding to questions from management and customers.
• At least 1 year of hands‑on experience with hardware and software issues.
• Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.

Physical/Environment Requirements

• Ability to regularly lift, move, slide, raise and/or place up to 40 lbs.
• Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Benefits

• health care program or paid time off
• paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $26.00-$30.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.