Technical Support Representative - Las Vegas, Nevada

Lutron Electronics Co., Inc; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive and comprehensive benefits package

Career development through training and mentoring

Exposure to various business areas

Job summary

Join Lutron Electronics as a Technical Support specialist in Las Vegas, where you will provide exceptional service to residential and commercial customers. Leverage your problem-solving skills to troubleshoot issues and offer insightful solutions while building a career with a leader in innovative lighting technology.

Qualifications

• Minimum 2 years of customer-facing experience.
• Experience troubleshooting and diagnosing problems.
• Strong written and verbal communication skills.

Responsibilities

• Interact with customers for product education and support.
• Propose solutions for customer challenges.
• Provide valuable product feedback to the organization.

Skills

Problem Solving

Communication

Adaptability

Education

High School Diploma or GED

Associates or Bachelors degree

Job description

Overview

Lutron has an immediate opening for a service-oriented and collaborative problem solver to work on our Technical Support team at Lutron's Las Vegas office location. This position will be specifically focused on providing exceptional service to our residential and commercial customers.

Responsibilities

What you’re going to do:

• Interact with current and future customers as the one-stop solution on product education, selection and compatibility
• Leverage your problem solving and communication skills to understand our customers’ needs, troubleshoot any issues and propose the best solution
• Work through the organization as the voice of the customer to provide product feedback and grow your network
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

What’s your impact:

• Your passion for excellence will leave our customers with the feeling of exceptional service
• The product feedback you provide to other parts of the organization will help us to continue innovating and delivering value to our customers
• You will uphold our position as the industry leader with your impressive communication and problem-solving skills

Qualifications

How you know you’re qualified:

• You have a High School Diploma or GED equivalent (required) or an Associates or Bachelors degree (preferred)
• You have a minimum 2 years of prior customer-facing experience and enjoy solving problems through your work, your volunteer efforts or your hobbies
• You have previous experience troubleshooting issues, diagnosing problems or working in a technical support capacity
• You are adaptable and resilient and possess great written and verbal communication skills

What’s in it for you:

• Build a robust foundation of product and customer knowledge through interactive trainings, shadowing and mentoring that you can leverage as you develop your career at Lutron

• Competitive and comprehensive benefits package

• Exposure to all areas of our business from engineering to quality to field service and everywhere in between

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website atwww.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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