Technical Support Representative II

Axon; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon is looking for a Technical Support Representative in Scottsdale, AZ, to provide first-class technical support to customers through various channels. Responsibilities include troubleshooting technical issues and building product expertise. Candidates should have a Bachelor’s Degree or equivalent experience and at least 1 year in technical support. The position offers onsite work 4 days a week and various employee benefits including competitive salary and discretionary paid time off.

Qualifications

• 1+ years technical support experience in supporting software, hardware, or e-commerce platforms.
• Fluency in multiple languages is a plus.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Troubleshoot and resolve technical issues for Axon customers.
• Build and maintain expertise of Axon products and solutions.
• Report bugs and trends to stakeholders.

Skills

Technical support experience

Excellent verbal and written communication

Problem-solving skills

Self-driven

Knowledge of Windows OS

Proficiency in Microsoft Office

Ability to articulate technical concepts

Education

Bachelor’s Degree preferred or equivalent work experience

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Support Representative provides first‑class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer‑focused, technical, hardware, and software‑related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do

Location: Onsite 4 days a week out of Scottsdale, AZ

Reports to: Manager of Technical Support

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem‑solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 1+ years technical support experience in supporting software, hardware, web‑based solutions, or e‑commerce platforms
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Passion for helping people and solving problems
• Proficient with Windows operating systems, mobile devices and cloud‑based solutions.
• Proficiency with Microsoft Office
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Self‑driven, ability to work independently and actively seeks out team needs and solution
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Equal Employment Opportunity

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.