Technical Support Representative & Custom Account Project Associate - ONSITE

Danaher Corporation; Logan (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Cytiva, a Danaher operating company, is seeking a Technical Support Representative & Custom Account Project Associate onsite at our Logan, UT facility. You will bridge customers and internal teams to deliver custom cell culture products and services, coordinating timelines and approvals from initiation to delivery.

You will provide technical guidance, analyze feedback, and maintain specifications and regulatory-compliant documentation.

Qualifications

• Bachelor's degree in Life Sciences or related field.
• 2+ years in project management or customer-facing technical support.
• Strong written and verbal communication.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Provide technical support and scientific guidance to customers and internal teams.
• Analyze customer feedback, technical support activities, and project data to identify trends and drive continuous improvement.
• Serve as the primary customer contact for custom cell culture product projects, managing timelines, communications, approvals, and cross-functional coordination from initiation through delivery.
• Develop, maintain, and manage custom product specifications, customer approval packages, technical documentation, and change control requirements while ensuring compliance with quality and regulatory standards.
• Coordinate and facilitate customer meetings, audits, training sessions, and technical investigations.

Skills

Project management

Customer support

Technical support

Communication

Education

Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or related field

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives - and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Technical Support Representative & Custom Account Project Associate serves as the primary liaison between customers and internal teams for custom cell culture products and services. This role combines project management, technical support, and customer relationship management to ensure successful delivery of custom media, serum, and processed liquid products while providing scientific and technical guidance throughout the customer journey.

This position reports to the Sr. Manager, Custom Product Projects, is part of the Technical Support and Custom Products teams and will be ONSITE at our facility in Logan, UT.

What you will do:

• Provide technical support and scientific guidance to customers and internal teams by answering product inquiries, assisting with product selection, troubleshooting performance concerns, and resolving technical issues.

• Analyze customer feedback, technical support activities, and project data to identify trends, drive continuous improvement initiatives, enhance customer satisfaction, and support business growth objectives.

• Serve as the primary customer contact for custom cell culture product projects, managing timelines, communications, approvals, and cross-functional coordination from project initiation through delivery.

• Develop, maintain, and manage custom product specifications, customer approval packages, technical documentation, and change control requirements while ensuring compliance with quality and regulatory standards.

• Coordinate and facilitate customer meetings, audits, training sessions, and technical investigations, while effectively communicating project status, technical findings, and recommended solutions.

  NOTE: This is NOT an IT position.

Who you are:

• Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or a related field.

• 2+ years of experience in project management, customer support, technical support, scientific support, or a related customer-facing role.

• Strong understanding of customer service principles and project coordination.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and deadlines simultaneously.

It would be a plus if you also possess previous experience in:

• Advanced degree (Master's) in a scientific discipline.

• Experience in cell culture, bioprocessing, biotechnology, biopharmaceutical manufacturing, or life sciences.

• Experience conducting technical investigations and problem-solving activities.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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#LI-Onsite

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf).

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here (https://jobs.danaher.com/global/en/notice-to-us-candidates-based-in/applying-for-roles-outside-nyc).

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].