Technical Support Representative

Manpower; South Burlington (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

Manpower is seeking a Technical Support Representative in South Burlington, VT. This on-site role supports customers with product issues and troubleshooting, handling inbound and outbound calls and addressing warranty questions.

You will upsell warranties and extensions, collect data for service improvements, and deliver exceptional customer service. Regular evening/weekend shifts may apply; training is provided to learn all mechanical aspects of equipment.

Qualifications

• Three to six months customer service or mechanical experience and/or training.
• Ability to do sales, upselling, returns, warranty, and credits.
• Basic computer skills and the ability to learn new software.
• Ability to regularly assemble/disassemble products and explain the process on the phone with customer.
• Must be able to fulfill scheduling needs of the call center, including evenings/weekends.
• Ability to speak clearly with good vocabulary to customers, colleagues and manufacturers’ reps.
• Written skills needed to operate MACS and document orders.

Responsibilities

• The Technical Specialist I is an inbound/outbound contact center representative who supports customers with technical questions and troubleshooting.
• Assist customers with product issues and upsell warranties and extensions.

Skills

Customer service

Sales

Communication

Problem solving

Data entry

Education

High School Diploma / GED

Tools

MACS

Job description

Our client, in South Burlington VTis seeking technical support representatives tojoin their team. As a technical support representative you will be assisting customers with product issues, upsell warranties and extensions, collect data for improvement and deliver exceptional customer service. You are trained for the position.

THIS IS NOT A REMOTE POSITION

Job Title: Technical Support Representative

Location: South Burlington VT

Pay Range: Discussed at interview as there are several bonus incentives, commission as well as paid hourly rate.

What’s the Job?

JOB SUMMARY:

The Technical Specialist I is an inbound and outbound contact center representative who is tasked with the specific responsibility to support customers in the field with technical questions and troubleshooting issues.

BASIC QUALIFICATIONS:

• Three to six months customer service or mechanical experience and/or training; High School Diploma / GED or equivalent combination of education and experience.
• Ability to do sales, upselling, returns, warrantee, and credits.
• Basic computer skills and the ability to learn new software.
• Ability and desire to learn all mechanical aspects of equipment.
• Ability to regularly assemble/disassemble productsand explain the processon the phone with customer.
• Regular and prompt attendance is required in this position.
• Must be able to fulfill scheduling needs of the call center. This includes but not limited to regular evening and weekend shifts. Overtime may be mandatory or optional
• Ability to speak clearly with good vocabulary to customers, other employees, service shops, and engine manufacturers’ representatives.
• Written skills as needed to operate MACS (service tracks, order comments, and order entry) needed.
• Other written skills minimal (message taking, completion of existing forms, invoice requests, correspondence, and lost machine form).
• This position is regularly exposed to credit card information, cost of goods, size of mailings, specific sales information, inventory levels, back orders, access to data base, and customer personal information.
• This position uses design changes in course of daily activities. Other above information is used as an awareness tool of problems that they may be dealing with.
• Ability to logically evaluate problems and formulate step by step solution or actions.
• Must be able to communicate clearly, professionally and in a friendly welcoming manner,

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.