Technical Representative

DR Power LLP; Burlington (VT); On-site; USD 19,889 - 28,326; Full time

Job summary

DR Power LLP, a Generac Company, is seeking a Technical Representative in South Burlington, VT. In this role, you will answer customer calls, understand their needs, and make recommendations based on those needs.

The ideal candidate should have excellent verbal communication skills, eagerness to learn about mechanical aspects of equipment, and a high school diploma or equivalent. The position is full-time with a pay rate of $17.50 per hour.

Qualifications

• 0-3 months of customer service or mechanical experience and/or training.
• Ability to learn mechanical aspects of equipment.
• Basic computer skills and ability to learn new software.

Responsibilities

• Answer incoming customer calls and understand their needs.
• Make sales suggestions based on customer needs.
• Stay up to date on products and training opportunities.

Skills

Verbal communication skills

Customer Service skills

Time management skills

Sales and upselling skills

Mechanical knowledge

Education

High School Diploma/GED or equivalent

Job description

## Technical RepresentativeApplyremote type: Onsitelocations: South Burlington, VT - USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR15110**We are DR Power, a Generac Company, professional power equipment done right.**Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR product and are here to help every customer regardless of when or where they made their initial purchase.**ESSENTIAL DUTIES:**90%Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.* Adhere to objectives established for call quality.* Adhere to the standards set for attendance and schedule adherence.* Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.10%Bring important technical information to a supervisor or leads attention.Stay up to date on products, product information, and training opportunities.**Other Duties as assigned.****KNOWLEDGE, SKILLS AND ABILITIES:*** Ability and desire to learn mechanical aspects of equipment* Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.* Meticulous data entry skills* Customer Service skills* Time management skills* Sales and upselling skills* Ability to safeguard confidential customer informationLevel of Independence: This position works under the direct supervision of the Supervisor, Technical support.**MINIMUM QUALIFICATIONS:*** 0-3 months of customer service or mechanical experience and/or training* High School Diploma/GED or equivalent* Basic computer skills and the ability to learn new softwarePHYSICAL DEMANDS:While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.**Our Commitment to Fair Pay:**DR Power, a Generac company, is committed to maintaining fair and equitable compensation practices in alignment with pay transparency. We evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce.*The hourly range for this role based in South Burlington, VT is $17.50**“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*