Technical Service Representative

CFMOTO Powersports Inc.; Saint Paul (MN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Maternity Leave

Paid Paternity Leave

Disability Insurance

Employee Purchase Discounts

Job summary

An established industry player is seeking a Sr. HR Business Partner to enhance customer service operations through technical support and problem resolution. This role involves troubleshooting, conducting inspections, and partnering with dealers to ensure product quality. The ideal candidate will possess strong mechanical aptitude and customer service experience, contributing to a collaborative work environment focused on continuous improvement. Join a dynamic team that values innovation and offers a competitive salary alongside comprehensive benefits, including medical, dental, and 401(k) matching.

Qualifications

• 3-5 years of customer service experience in a related industry.
• Strong ability to evaluate complex problems and provide recommendations.

Responsibilities

• Provide technical support to dealers and customers.
• Document dealer contacts to identify trends and recommend strategies.
• Conduct in-person dealer visits to resolve technical concerns.

Skills

Mechanical Aptitude

Customer Service

Problem Solving

Technical Research

Education

Associate's Degree in Technical Field

Bachelor's Degree in Business Administration

Tools

Microsoft Suite

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from CFMOTO Powersports Inc

Sr. HR Business Partner at CFMOTO Powersports, Inc.

The Technical Support Representative is accountable for providing technical support to CFMOTO dealers and customers through vehicle troubleshooting and diagnostic support, technical problem resolution, and product training.

• Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support.
• Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers.
• Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality.
• Participates in technical service team initiatives, problem solving and continuous improvement efforts.
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns.
• Perform setup and pre-delivery inspections on CFMOTO vehicles.
• Perform maintenance, diagnostics and repair on CFMOTO vehicles.
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures.
• Conduct labor rate time studies and review warranty labor rate manuals.
• Support the CFMOTO Customer Service team with technical information and customer specific technical guidance.
• Provide subject matter input for technical training development, eLearning and hands-on training.
• Support customer and internal events as a service representative.
• Assists other departments with special projects and service support as needed.
• Ensures a clean and safe work environment.
• Perform other duties as assigned.

Qualifications

Education & Experience Required

• Associate’s degree or equivalent experience in a relevant technical field
• Strong mechanical aptitude in Powersports and/or automotive with experience diagnosing engine runnability, electrical systems, fuel systems, suspension, driveline, HVAC, and other vehicle systems as required.
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite required.
• Working conditions are normal for an office and shop environment

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55K-$70K annually. Our competitive salaries are just one component to CFMOTO’s total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at CFMOTO Powersports Inc by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Get notified about new Technical Service Representative jobs in Plymouth, MN.

Medical Device Technical Services Specialist

Technical Service Representative - Minneapolis, MN

Spray Foam Technical Services Representative (TSR)

CD Tech-Housing Support (FT, Overnights)

Technical Support Specialist III (Security and Emergency Management/Transportation)

Technical Support Specialist III (Security and Emergency Management/Transportation)

CD Tech-Housing Support (Part-Time, Evenings and Weekends)

Minneapolis, MN $100,000.00-$120,000.00 2 weeks ago

Associate Clinical Specialist, Spring 2025 Biomedical Engineering Undergraduates - Central US Region

Manufacturing Quality Technician- 1st Shift

Senior Clinical Specialist - CAS, NORTH CENTRAL (MN/MO)

Principal Clinical Specialist - CAS, NORTH CENTRAL (MN, MO)

Salesforce Technical Architect - Sales & Service Cloud

CAD Technician I - Mi-Tech Services, Inc.

Survey Technician - Mi-Tech Services, Inc.

CAD Technician II - Mi-Tech Services, Inc.

CAD Technician III - Mi-Tech Services, Inc.

Senior Salesforce Technical Architect - Sales & Service Cloud

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.