Technical Support Representative

Sweve Tech LTD; New York (NY); On-site; USD 34,440 - 46,838; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and inclusive work environment

Training and support to enhance technical skills

Paid time off and holidays

Job summary

A forward-thinking technology solutions company in New York is seeking a Technical Support Representative to deliver exceptional customer service and technical solutions. The ideal candidate will have over 2 years of experience in technical support and possess strong knowledge of computer systems. This role offers opportunities for career growth and a collaborative work environment.

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our services.
• Document all customer interactions and resolutions in our CRM system.

Skills

Technical support experience

Communication skills

Problem-solving

Customer-oriented mindset

Knowledge of computer hardware and software

Job description

About the job Technical Support Representative

Join Our Team as a Technical Support Representative! Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our products & Service.

Pay Transparency:

$25 - $34 Hourly

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our services.
• Escalate complex issues to the appropriate team member for resolution.
• Document all customer interactions and resolutions in our CRM system.
• Collaborate with other team members to continuously improve our products and services.
• Stay up-to-date with the latest technology trends and updates in our industry.
• Provide excellent customer service and maintain positive relationships with our clients.

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Customer-oriented mindset with a passion for helping others.
• Experience with CRM systems and ticketing systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and inclusive work environment.
• Training and support to enhance technical skills.
• Paid time off and holidays.

Why Sweve Tech is a great next step for you

1. You'll make a difference. Every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.
2. You'll make your mark as part of our future. We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You'll feel welcome from day one. Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Sweve Techfamily cares as much as you do about making a positive difference.
4. You can have a lifestyle you love. you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.

About US

Sweve Tech Ltd is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Sweve Tech Ltd offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.

If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Sweve Tech LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!