Technical Support Program Engineer

Isys Technologies; Corridor North (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

The Odenton-based I2X Technologies is seeking a Technical Program Support Engineer to support a Federal Government customer with on-site responsibilities in Odenton, MD. A Secret clearance is required to access sensitive networks and systems.

You will coordinate with internal and external teams, document outcomes, and develop training materials while supporting deployment, verification, and transition of DISA/Fort Meade infrastructure and enterprise tools.

Qualifications

• Requires BS in Engineering and 5-10 years of prior relevant experience.
• Experience performing requirements analysis
• Experience supporting cross-functional teams
• Self-starter with the ability to work independently and in a team environment
• Strong written and oral communication skills
• Strong customer relation skills

Responsibilities

• Synchronize and coordinate activities with external teams, providing evaluation and feedback on all coordination efforts.
• Coordinate work across internal and external stakeholder teams, documenting outcomes, assessing progress, and communicating feedback.
• Maintain active coordination with project stakeholders, tracking dependencies and incorporating evaluations and feedback into ongoing activities.
• Develop troubleshooting and support-system training for network administrators and operators.
• Create concise quick-start guides and training materials for mission partners and end users.
• Support formal change management activities and participate in applicable configuration control boards.
• Assess, prototype, and test emerging technologies for potential integration into the DISN environment and future capability enhancements.
• Plan and conduct verification and validation activities for the deployment, installation, and operational transition of network infrastructure and supporting enterprise tools.
• Identify opportunities to improve network performance and provide sound technical recommendations to the program engineering team.
• Research, assess, and validate emerging technologies for potential incorporation into program system capabilities.
• Conduct testing, verification, and validation activities supporting infrastructure deployment, installation, and transition into operational service.
• Administer and sustain laboratory components at DISA Fort Meade, including patching, baseline management, system maintenance, and lifecycle support.

Skills

Requirements analysis

Cross-functional teams

Self-starter

Communication skills

Customer relations

Education

BS in Engineering

Job description

Minimum Clearance Required

Secret

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

I2X Technologies is seeking a Technical Program Support Engineer to support ongoing activities for a customer in Odenton, MD. This position will be on-site and will require an active Secret clearance.

• Synchronize and coordinate activities with external teams, providing evaluation and feedback on all coordination efforts.
• Coordinate work across internal and external stakeholder teams, documenting outcomes, assessing progress, and communicating feedback.
• Maintain active coordination with project stakeholders, tracking dependencies and incorporating evaluations and feedback into ongoing activities.
• Develop troubleshooting and support-system training for network administrators and operators.
• Create concise quick-start guides and training materials for mission partners and end users.
• Support formal change management activities and participate in applicable configuration control boards.
• Assess, prototype, and test emerging technologies for potential integration into the DISN environment and future capability enhancements.
• Plan and conduct verification and validation activities for the deployment, installation, and operational transition of network infrastructure and supporting enterprise tools.
• Identify opportunities to improve network performance and provide sound technical recommendations to the program engineering team.
• Research, assess, and validate emerging technologies for potential incorporation into program system capabilities.
• Conduct testing, verification, and validation activities supporting infrastructure deployment, installation, and transition into operational service.
• Administer and sustain laboratory components at DISA Fort Meade, including patching, baseline management, system maintenance, and lifecycle support.

Qualifications

• Requires BS in Engineering (or a related discipline) and 5-10 years of prior relevant experience.
• Experience performing requirements analysis
• Experience supporting cross-functional teams
• Self-starter with the ability to work independently and in a team environment
• Strong written and oral communication skills
• Strong customer relation skills

Desired Experience and Skills

• Experience supporting, or strong familiarity with Defense Information Systems Agency (DISA) networks and services.
• Experience with ITIL service delivery concepts and best practices.
• Experience with change, configuration and performance management NetOps concepts.
• Experience with network layered encryption topologies and methodologies.
• Familiarity with system security, design, and architecture.

Essential Requirements:

• US Citizenship is required
• Secret clearance required

Additional Information:In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed. Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic.

I2X Technologies adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. I2X Technologies reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.

I2X Technologies participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Reasonable Accommodation:

I2X Technologies will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with I2X Technologies, please email [e-mail].