Technical Support Professional

Hakkoda, an IBM Company; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Hakkoda, an IBM Company, is hiring to support and troubleshoot z/OS Communications Server, diagnosing complex software, configuration, connectivity, and performance issues through dump, log, and packet analysis. The role involves developing scripts and utilities, identifying code fixes, and documenting findings while providing subject-matter expertise for AI-enabled Communications Server features.

The ideal candidate holds a bachelor’s degree or equivalent in computer science or related field

Qualifications

• Requires a bachelor's degree or equivalent and at least two years of relevant experience.
• Experience must include z/OS, MVS, REXX, HLASM, Wireshark, IPCS, VTAM, SNA, and the TCP/IP model.

Responsibilities

• Support and troubleshoot z/OS Communications Server, diagnosing complex software, configuration, connectivity, and performance issues through dump, log, and packet analysis.
• Develop scripts and utilities, identify and deliver code fixes, document findings, and provide SME for AI-enabled Communications Server features.

Skills

z/OS

MVS

REXX

HLASM

Wireshark

IPCS

VTAM

SNA

TCP/IP

Dump Analysis

Network Troubleshooting

Performance Optimization

Root Cause Analysis

Software Defect Resolution

Script Development

Packet Tracing

Education

Bachelor's degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information, or a related field

Job description

Support and troubleshoot z/OS Communications Server, diagnosing complex software, configuration, connectivity, and performance issues through dump, log, and packet analysis. Develop scripts and utilities, identify and deliver code fixes, document findings, and provide subject-matter expertise for AI-enabled Communications Server features.

Requirements: A bachelor's degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information, or a related field is required, along with at least two years of relevant experience. The experience must include z/OS, MVS, REXX, HLASM, Wireshark, IPCS, VTAM, SNA, and the TCP/IP model.

Key Skills: z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Problem Control System (IPCS), VTAM, Systems Network Architecture (SNA), TCP/IP, Dump Analysis, Network Troubleshooting, Performance Optimization, Root Cause Analysis, Software Defect Resolution, Script Development, Packet Tracing