Medical Support Staff Supervisor, Support Service Supervisor 3 (Ontario)

State of Oregon; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Family health, vision, and dental ins

Vacation, sick leave, and 11 paidHols

21 days paid military leave

Disability insurance

Term life insurance

Fully paid retirement program

Oregon Saving Growth Plan

Flexible spending accounts

Job summary

The Oregon Department of Corrections is seeking a Medical Support Staff Supervisor, Support Service Supervisor 3 (Ontario) at Snake River Correctional Institute – Ontario, OR. This leadership role supports the Medical Services Manager by directing the non-medical operations of the program and coordinating health care delivery within the facility.

You will recruit and supervise non-medical staff and contract providers, review performance, and participate in quality improvement.

Qualifications

• Three years of office management or supervisory experience including hiring, training, and performance appraisals.
• One year of experience must include supervision over multiple support functions.
• Ability to recruit, interview, and orient non-medical staff.

Responsibilities

• Assist the Medical Services Manager in directing non-medical aspects of the program and daily operations.
• Recruit, interview, select, and orient non-medical personnel to assist health care delivery.
• Supervise non-medical employees and contract providers to ensure assigned work is performed appropriately.
• Collect, review and evaluate statistics to establish service delivery norms and propose quality improvements.
• Schedule required training and facilitate continuing professional education for staff.
• Manage fiscal resources, review bills, and monitor expenditures related to health services.

Skills

Leading a team

Emotional Intelligence

Ethics and values

Strategic Thinking

Proactive Management

Measuring Program Performance

Team Building

Job description

Initial Posting Date:

10/29/2026

Application Deadline:

11/08/2026

Agency:

Department of Corrections

Salary Range:

$4,650 - $6,834

Position Type:

Employee

Position Title:

Medical Support Staff Supervisor, Support Service Supervisor 3 (Ontario)

Medical Support Staff Supervisor, Support Service Supervisor 3 (Ontario)

Snake River Correctional Institute – Ontario, OR

Oregon Department of Corrections

This is a great opportunity to expand your leadership and develop your career with the Department of Corrections! Our medical staff work within our secure facility, and this opportunity will be a pivotal role that helps manage our healthcare staff. We offer longevity, amazing benefits, and a great team to join.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Job – Your Role

In this role you will assist the Medical Services Manager in the direction of the Medical Services program, specifically the non-medical aspects of the program. You will decide who, how, what, where and when the daily non-medical operations of the program will occur. You will alter the daily operation as needed to facilitate the delivery of health care in the correctional facility.

This staff supervisor will collaborate with others throughout the Department to accomplish safe, efficient, and timely accomplishment of work. You will participate in management and executive meetings at the institution; under the direction of the Medical Services Manager, may be responsible for representing the standards of the Health Services Division and assisting the institution to accomplish its purpose by assisting with projects, consulting and resolving problems.

You will recruit, interview, select, and orient, in conjunction with the Medical Services Manager, non-medical personnel to assist and facilitate health care delivery. You will also supervise non-medical employees, non-medical contract providers, and non-medical agency personnel so that work performed is consistent with assignment. This position develops the knowledge, skill, and ability of each non-medical employee and uses progressive discipline to correct deficient employee performance.

You will collect, review and evaluate statistics to establish service delivery norms and propose subjects for quality improvement. You will conduct staff meetings and uses staff work groups to review and discuss problems with service provision or improvements to the existing program. You will involve staff in monitoring program performance and suggesting quality improvements.

The Health Services Support Staff Supervisor may, at times, be on call during non-business hours to the health service program.

You will make sure the environment in which health care is provided safe, healthy and sanitary. Corrects unsafe or unsanitary working conditions, investigates worker injuries and modifies assignments to return injured workers to the work site, and completes the necessary reports.

You will schedule employees for all required training and assist in facilitating continuing professional education requirements. This position also functions as a trainer for annual in-service.

You will participate in and assist the Medical Services Manager in managing the fiscal resources of the Health Services program. You will conduct benefit analyses of various options for the delivery of health care; selects or recommended methods which increase the value of health care expenditures. You will review bills and authorize payments according to the agreement for service negotiated in advance. You will participate in the monitoring of monthly expenditure reports prepared by the Department to identify and correct improper billings to the health services program, to identify trends and causes of over or under expenditures, and institutes actions necessary to correct over expenditures.

Minimum Qualifications

Three years of office management experience; or three years of supervisory experience over office, technical, or support staff, including responsibility for a) hiring; b) training; c) assigning and reviewing work; d) doing performance appraisals; and e) handling disciplinary action.

One year of experience must include supervision over multiple support functions.

Requested Skills

• Leading a team, including scheduling, performance reviews, and setting department goals
• Emotional Intelligence
• Demonstrating clear ethics and values
• Strategic Thinking and Planning for projects and team leadership
• Proactive Management
• Measuring Program Performance and performing performance reviews
• Team Building

Working Conditions

Will be expected to share the mission, vision, and core values of the department; requires being a role model of prosocial behavior and having an attitude that conveys dignity and respect in the treatment of others; must be able to acknowledge that everyone is capable of positive change; requires walking or standing for long periods, requires climbing and descending stairs; potential exposure to chemicals, radiation, communicable diseases or other hazards inherent in a medical care and correctional setting. This position works within the secure perimeter of an adult correctional institution and encounters angry, hostile, threatening, and abusive AIC behavior which results in injury, death, and the potential for hostage taking. Aside from the personal risk the Health Services Support Staff Supervisor is responsible for providing medical assistance to staff and AICS injured or killed. The Health Services Support Staff Supervisor may also be responsible for functioning as a hostage negotiator and for providing or arranging for counseling of staff after traumatic incidents. Supervision and control of AICs is an inherent responsibility. You must have a valid driver’s license and a good driving record or be able to provide an acceptable alternative method of transportation.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunities to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, there may be some felony convictions that could disqualify you for this position. However, having a felony record does not exclusively restrict you from being considered as an applicant. CJIS clearance is done at the conditional job offer. If you have questions about whether your criminal record could disqualify you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodation to participate in the recruitment process please contact the recruiter and reference the requisition number.

Reference Number:

REQ-209048

• Workday will timeout after 15 minutes of inactivity. You may lose progress on your application.
• Workday performs weekly maintenance Friday evenings, and the system may be down for several hours.
• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
• This applicant list may be used to fill future vacancies. Application information may be used throughout the entire selection process. This process is subject to change without notice.
• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. The pay and benefits on all announcements may change without notice.