Technical Support Manager, Customer Success Leader

Cribl; Carson City (NV); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is hiring a Technical Support Manager to lead a highly technical, collaborative team focused on customer success. You will drive in‑depth knowledge of Cribl’s data management solutions and coordinate across engineers and customers to ship high‑quality software.

The role requires a minimum of 3 years in leadership of a technical team and at least 10 years in customer‑facing roles, with strong communication skills and a passion for mentoring others.

Qualifications

• 3+ years leading a technical support team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication skills.
• Understanding of big data and why data matters to companies.

Responsibilities

• Lead an industry‑leading technical support team.
• Manage escalations and be the calm voice of reason.
• Review cases, metrics, and statistics to ensure success.
• Mentor engineers to reach their best outcomes.
• Advocate for customers and engineers across the org.
• Create, maintain, and improve processes and procedures.
• Build product knowledge for Cribl offerings and positioning.
• Ensure SLA/CSAT targets are met; participate in on‑call duties.

Skills

Leadership

Customer facing

Communication

Big data

Tools

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is hiring a Technical Support Manager to lead a highly technical, collaborative team focused on customer success. You will drive in‑depth knowledge of Cribl’s data management solutions and coordinate across engineers and customers to ship high‑quality software.

The role requires a minimum of 3 years in leadership of a technical team and at least 10 years in customer‑facing roles, with strong communication skills and a passion for mentoring others.