Technical Support Manager - AI Telemetry & Data Platform

Cribl; Oklahoma City (OK); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success. You will handle escalations, review metrics, and mentor engineers to deliver high-quality software and great customer outcomes.

The role requires strong communication, a passion for collaboration, and a deep understanding of big data. It includes on-call duties and a competitive benefits package.

Qualifications

• Minimum 3 years as a leader of a highly technical team.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.
• This position will require stand‑by, on‑call, or off‑hours duties.

Skills

Leadership

Mentoring

Communication

Customer facing

Problem solving

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success. You will handle escalations, review metrics, and mentor engineers to deliver high-quality software and great customer outcomes.

The role requires strong communication, a passion for collaboration, and a deep understanding of big data. It includes on-call duties and a competitive benefits package.