Technical Support Manager

ERMC Aviation; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading aviation support company is seeking a qualified Technical Support Manager based in Houston, Texas. This traveling position involves resolving issues related to Conveyor and Passenger Boarding Bridge systems, assisting team members, and maintaining high-quality equipment standards. Candidates must have experience with complex conveyor systems and electrical controls. Strong troubleshooting skills and the ability to train others are essential for success in this role.

Qualifications

• Ability to build solid, effective working relationships with others.
• Ability to analyze and resolve complex issues in a timely fashion.
• Must have completed training on electrical controls.
• Experience repairing and maintaining complex conveyor equipment.
• Knowledge of AC & DC electricity.

Responsibilities

• Assist team members with troubleshooting equipment.
• Train team members for maintenance tasks.
• Update maintenance records via management system.
• Perform minor welding tasks as needed.
• Troubleshoot complex electrical controls.

Skills

Troubleshooting skills

Effective communication

Ability to handle stress

Electrical knowledge

Blueprint reading

Job description

ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues.

**This is a traveling position**

Job Requirements:

• Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
• Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
• Maintains high quality appearance of the equipment and facility.
• Updates maintenance work assignment records via the computerized maintenance management system.
• Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
• Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
• Troubleshoots complex electrical controls on both BHS and PBB Equipment
• Installs electrical circuitry and control components.
• Recommends purchases and stocking levels for critical parts and supplies

Technical Support Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Able to build solid, effective working relationships with others.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
• Able toadjust readily to change andadapt as needed. Able to lift and move up to 50 lbs. Able to lift and move up to 75 lbs.
• Able to effectively use relevant material handling equipment.
• Able to execute oral and written instructions and to request clarification when needed.
• Able to identify needs and opportunities and develop action plans toaddress. Able to read blueprints
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to remain on feet for extended periods of time.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
• Able to maintain confidentiality of sensitive information.
• Able to perform basic mathematical calculations. Knowledge and/or expertise in related area of responsibility. Knowledge of occupational hazards of the trade and necessary safety precautions.
• Must have completed classroom training or its equivalent on electrical controls.
• Must have experience repairing and maintaining complex high volume conveyor equipment.
• Must have training or equivalent for basic AC & DC electricity.
• Experience repairing and maintaining basic mechanical devices required.