Technical Support Management (TSM) System Specialist

cortina; Mobile (AL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

BCBS Medical and Dental Insurance

Matching 401(k) Plan

Professional Development

Job summary

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support OPC PRO deficiency tracking for OPC program activities in Mobile, AL. You will administer the TSM system, maintain ETC deficiency records, and support lifecycle management from creation to closure across inspections and trials.

The role requires six years of related experience, DoD SECRET clearance, and a CompTIA Security+ certification or ability to obtain.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum six years supporting ship construction deficiency tracking or trial card activities.
• Active DoD SECRET security clearance required.
• Current CompTIA Security+ certification or ability to obtain prior to start.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities
• Maintain ship‑specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools
• Track deficiency records from creation through verification and closure across inspection and trial events
• Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes
• Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards
• Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status
• Generate trial card status reports and metrics supporting correction of deficiencies during pre‑trial, dockside, and at‑sea testing periods
• Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets
• Support screening activities before, during, and after dockside and underway trials
• Maintain deployable network capability supporting deficiency tracking during sea trial execution
• Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting
• Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required
• Support preparation of weekly program status reports and technical performance metrics
• Attend meetings and program reviews supporting trial readiness and deficiency management activities

Skills

MS Office proficiency

Deficiency tracking experience

Security clearance (DoD SECRET)

Education

Bachelor’s degree or equivalent experience

Tools

TSM system

ETC tool

Job description

About Us:

Be part of a team that delivers technical excellence with integrity. Cortina Solutions is a government contractor providing high-quality professional and technical services in support of critical national missions.

Beyond our project work, Cortina is deeply committed to strengthening the communities where we live and operate. For approximately every three employees hired to support government programs, we also provide training and professional development opportunities to individuals from under-resourced communities to help them enter the professional workforce.

We are equally committed to supporting our employees through a collaborative environment, meaningful work, and opportunities for growth. Join a company that believes success includes making a lasting impact both inside and outside the workplace.

Job Description:

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama. This position provides Technical Support Management (TSM) system administration and Electronic Trial Card (ETC) deficiency tracking support for ship construction, inspection, and sea trial activities.

The selected candidate will support lifecycle management of deficiency records, maintain trial card databases, and assist Government personnel with configuration-controlled tracking of discrepancies identified during production, inspection, and dockside and at‑sea trials.

Responsibilities include:

• Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities
• Maintain ship‑specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools
• Track deficiency records from creation through verification and closure across inspection and trial events
• Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes
• Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards
• Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status
• Generate trial card status reports and metrics supporting correction of deficiencies during pre‑trial, dockside, and at‑sea testing periods
• Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets
• Support screening activities before, during, and after dockside and underway trials
• Maintain deployable network capability supporting deficiency tracking during sea trial execution
• Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting
• Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required
• Support preparation of weekly program status reports and technical performance metrics
• Attend meetings and program reviews supporting trial readiness and deficiency management activities

Job Requirements:

• Bachelor’s degree from an accredited institution (or equivalent relevant experience)
• Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities
• Current CompTIA Security+ certification (or ability to obtain prior to start)
• Experience using the Government TSM system and Electronic Trial Card (ETC) tool
• Experience supporting inspection, surveillance, or trial‑related deficiency management processes
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments
• Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems
• Active DoD SECRET security clearance required

Preferred Qualifications:

• Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs
• Experience supporting INSURV trial events or production acceptance testing environments
• Familiarity with NAVSEA TSM configuration control requirements
• Experience supporting deployable networks or mobile data collection environments during trials
• Experience tracking rollover deficiencies across hull production baselines

Primary location: Mobile, AL

Travel: Up to 10% travel anticipated.

Benefits

• BCBS Medical and Dental Insurance
• VSP Vision
• Health Savings Account (HSA) Compatible Health Plan
• Flexible spending Account (FSA) and Dependent Care Reimbursement
• Company‑paid Life Insurance
• Company‑paid Short and Long Term Disability Insurance
• Voluntary Term Life Insurance
• Matching 401(k) Plan
• Flexible PTO
• Paid Maternity and Paternity Leave
• Federal Holidays
• Company Match on Employee Non‑Profit Donations
• Professional Development

Background Check Requirement: As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.

This position is contingent on contract award.