Technical Support Leader: Coach Teams, Drive Excellence

Banking for GOOD

Tarpon Springs (FL)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Achieva Credit Union is seeking a Technical Support Manager to lead the team delivering outstanding technology support across the credit union. You will coach and develop staff, drive service excellence, and ensure employees have the tools and support they need to succeed.

You will oversee service desk operations, endpoint management, asset lifecycle, major incident response, and field support while partnering with IT leadership to align technology support with organizational goals and drive

Qualifications

Bachelor's degree in IT, CS, business or related field preferred; equivalent experience considered.
8 years of progressive leadership experience in technical support or IT service management.
5 years of people management experience preferred.
Experience leading service desk operations in a multi-location environment.

Responsibilities

Lead, coach, mentor and develop Technical Support team members.
Direct daily service desk and field support operations for timely incident resolution.
Monitor service levels, queues, response and resolution metrics.
Oversee end-user technology provisioning, onboarding/offboarding and lifecycle management.
Manage vendor relationships and contracts for end-user tech and branch infra.
Drive process improvements and automation in support operations.
Ensure compliance with security policies and regulatory requirements.