Technical Support Lead - Wave Relay & Networking

Persistent Systems; New York (NY); On-site; USD 120,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Tuition assistance

Job summary

Persistent Systems is actively looking for a Technical Support Lead in New York to enhance their Wave Relay product line services. This crucial role requires direct customer support, troubleshooting issues, and improving documentation and workflows to provide outstanding service.

The ideal candidate should possess over 2 years of technical support experience and strong knowledge of IP networking, with a focus on customer satisfaction and efficiency.

Qualifications

• 2+ years of experience in technical support or a customer-facing technical role.
• Excellent written and verbal communication skills.
• Ability to document issues clearly and manage multiple priorities.

Responsibilities

• Provide technical support to customers through various channels.
• Troubleshoot networking and hardware issues.
• Build and improve product documentation and support knowledgebase.

Skills

IP networking

Customer support

Technical documentation

Troubleshooting

Multi-tasking

Education

Associate or bachelor's degree in a related field

Tools

Salesforce

Jira

Job description

Persistent Systems is actively looking for a Technical Support Lead in New York to enhance their Wave Relay product line services. This crucial role requires direct customer support, troubleshooting issues, and improving documentation and workflows to provide outstanding service.

The ideal candidate should possess over 2 years of technical support experience and strong knowledge of IP networking, with a focus on customer satisfaction and efficiency.