Technical Support Lead, Wave Relay

Persistent Systems, LLC; New York (NY); On-site; USD 120,000 - 151,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan with company match

Tuition assistance

Job summary

Persistent Systems, LLC is looking for a Technical Support Lead in New York City. This role will lead the support function for the Wave Relay product line, troubleshooting issues, and improving documentation. Ideal candidates should have strong skills in technical support and excellent communication abilities.

The position requires a minimum of 2 years in a technical support role with expertise in IP networking. A comprehensive benefits package is provided, along with a salary range based on experience.

Qualifications

• 2+ years of experience in technical support or similar roles.
• Strong understanding of IP networking and troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Provide technical support to customers for Wave Relay products.
• Troubleshoot hardware, software, and product configuration issues.
• Build and maintain product documentation and troubleshooting guides.
• Monitor ticket queues and ensure timely follow-up with customers.

Skills

Technical support

IP networking

CRM Software

Troubleshooting

Communication skills

Education

Bachelor's degree in a technical field

Tools

Salesforce

Jira

Job description

Persistent Systems, LLC is looking for a Technical Support Lead in New York City. This role will lead the support function for the Wave Relay product line, troubleshooting issues, and improving documentation. Ideal candidates should have strong skills in technical support and excellent communication abilities.

The position requires a minimum of 2 years in a technical support role with expertise in IP networking. A comprehensive benefits package is provided, along with a salary range based on experience.