Technical Support Integrations Specialist I

ExploreLearning; Dallas (TX); Remote; USD 85,000 - 110,000; Full time

Job summary

ExploreLearning is seeking a Technical Support Integrations Specialist I to provide customer support for technical integrations of their web-based educational solutions. The role involves onboarding customers, troubleshooting issues, and collaborating with internal teams to enhance product performance. This entry-level position offers a remote-first work environment and competitive salary.

Benefits

Competitive Salaries

Professional Growth

Remote Work Flexibility

Home Office Setup Reimbursement

Qualifications

• 1+ year experience in web applications support.
• Ability to learn and describe new technologies.

Responsibilities

• Provide onboarding and support for technical integrations.
• Collaborate with teams to identify bugs and system issues.
• Track and document customer issues and resolutions.

Skills

Problem-Solving

Analytical Skills

Technical Skills

Communication

Teamwork

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Technical Support Integrations Specialist I

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Job Overview

The Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products to ensure successful implementation and usage. As a product expert, the role serves as a primary contact for customer technical integrations issues and works collaboratively with other Explore Learning personnel to identify, escalate, and resolve issues.

Job Responsibilities

• Provide effective onboarding, guidance, and support for customers regarding technical integrations of web-based educational solutions via phone, email, and desktop sharing in a timely and professional manner.
• Offer ongoing advanced customer and technical support to troubleshoot rostering issues and concerns.
• Collaborate with internal teams (Customer Support, Product Development, Operations, Sales, & Engineering) to identify bugs, system issues, QA solutions, and provide feedback for system improvements.
• Track, document, and report customer issues and resolution activities.
• Develop and maintain standard responses and documentation for common technical issues and gaps.
• Maintain a working knowledge of ExploreLearning products, platforms, and system requirements for integrations.
• Support special projects and perform other duties as assigned by the Technical Support Manager and Team Lead.

Job Requirements

• Bachelor's Degree or 4+ years of equivalent experience.
• At least 1 year of experience supporting web applications in a helpdesk or customer support environment.
• Excellent problem-solving, analytical, and technical skills, along with strong written, oral, and listening communication skills.
• Proficiency with Microsoft Office Suite, internet, web browsers, and applications across desktop, laptop, and tablet systems.
• Ability to quickly learn and describe new technologies.
• Strong teamwork skills and ability to work with diverse individuals.
• Excellent organizational and time management skills with attention to detail.
• Ability to make independent decisions and proactively solve problems.

Why Work With Us?

ExploreLearning offers competitive salaries, benefits, and a dynamic environment that values creativity, teamwork, and professional growth. Our award-winning online programs support K-12 classrooms worldwide. We have received numerous awards and were named one of the Best Places to Work in Virginia.

Learn more about us online.

Remote First Work Environment

Our Remote First approach offers flexibility and trust, fostering an inclusive culture focused on results. Remote employees must have reliable internet with minimum speeds of 10 Mbps download and 5 Mbps upload. Virtual participation via video is expected during interviews and meetings. We reimburse setup costs for home offices.

Equal Opportunity Employer

We celebrate diverse backgrounds and ideas. All qualified applicants will be considered without discrimination based on race, age, gender, sexual orientation, disability, or other protected categories. Reasonable accommodations are provided upon request.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: E-Learning Providers

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