Technical Support Engineering

Profils; Grand Prairie (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Safran Helicopter Engines in North America (Texas) seeks a Technical Support Engineer to assist technicians in maintenance and production, solving day-to-day technical issues, and maintaining documentation. You will review requests, coordinate with Level 4 engineers, and contribute to internal improvements to reduce cycle times and costs, while supporting safety and quality standards.

Travel 5-10% internationally may be required; a Bachelor’s degree and aerospace familiarity are preferred.

Qualifications

• Bachelor's Degree required or equivalent.
• 0-3 years of related experience and/or training.
• Intermediate level – Microsoft Office: Outlook, Word, Excel, PowerPoint.
• Knowledge and experience using AutoCAD or equivalent is preferred.
• Ability to quickly learn and use internal systems such as TurboDawg and Prime.
• Mechanical/technical/interpersonal skills must be adapted to the organization's needs.
• Experience in Aerospace is a plus.

Responsibilities

• Reviews, accepts, or rejects requests for shop technical support from technicians and other departments.
• Maintains records of requests and work performed to close issues.
• Identifies and improves internal technical documentation for MRO and Production teams.
• Participates in SafranHE methods group and implements common principles.
• Participates in internal improvement initiatives to reduce cycle times and costs.
• Coordinates problem resolution with Level 4 Engineers and Technicians.
• Reviews tooling and equipment requirements and assists purchasing.

Skills

Mechanical/technical skills

Interpersonal skills

Microsoft Office

Ability to learn internal systems

Education

Bachelor's Degree

Tools

AutoCAD

TurboDawg

Prime

Job description

Customer services and support - Product support engineering

Job title

Technical Support Engineering

Employment type

Permanent

Professional category

Full-time

SUMMARY OF JOB PURPOSE

To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
• Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
• Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required: 5-10%, including internationally.

SCOPE AND ACCOUNTABILITIES

Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

REQUIRED COMPETENCIES – Education / Knowledge / Skills and Abilities

• Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as TurboDawg and Prime.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job:

• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee is frequently required to sit
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision

TBD

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Bachelor's Degree

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.