Technical Support Engineer - VMware & Servers

ettain group; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT company in Richardson, Texas, is seeking a Technical Support Engineer to provide second and third-level support for computing servers and virtualization platforms. The ideal candidate will have experience in server troubleshooting, VMware knowledge, and solid analytical skills. You will work on complex technical problems and provide guidance to customers while documenting solutions. If you have a passion for technology and excellent communication skills, this opportunity is perfect for you.

Qualifications

• Experience providing second/third level technical support for servers.
• Proficient in using VMware and understanding networking principles.
• Strong analytical skills to troubleshoot complex issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Act as a technical expert for large customer accounts.
• Document defect reports and provide solutions to problems.

Skills

Server troubleshooting experience

Practical VMware knowledge

IP networking exposure

Analytical and troubleshooting skills

Crisis management skills

Verbal and written communication skills

Education

College GPA

Job description

A leading IT company in Richardson, Texas, is seeking a Technical Support Engineer to provide second and third-level support for computing servers and virtualization platforms. The ideal candidate will have experience in server troubleshooting, VMware knowledge, and solid analytical skills. You will work on complex technical problems and provide guidance to customers while documenting solutions. If you have a passion for technology and excellent communication skills, this opportunity is perfect for you.